Food and Beverage Supervisor

The Tremont House Galveston, a Tribute Portfolio Hotel by Marriott, has just finished a top to bottom transformation and recently joined the Tribute brand under Marriott, a family of independent hotels each with their own character.

Join our exciting downtown historic boutique hotel and award-winning team! We take pride in offering thoughtfully local amenities such as our modern historic sleeping rooms while delivering an elevated stay experience to our guests. The Tremont House, a lifestyle boutique hotel, is all about curating unique local experiences with a warm and welcoming feel. If you enjoy a fast-paced environment, untypical workdays, and creating memorable experiences while cultivating a clean & detailed guest impression, this job is right for you!

Located in the heart of Galveston’s Strand District, The Tremont House is the foundation of the neighborhood, inspired and influenced by its local surroundings. Guests of the property can expect a strong sense of place, defined by urban activity and authentic materials inspired by the history and creative culture of Galveston.

Located at 2300 Mechanic Street, the hotel offers 135 rooms including 27 suites, an intimate atrium style lobby and a relaxed, open-air rooftop sanctuary that showcases the best views in town. Amenities also include our historic Toujouse Bar, Blum & Co. restaurant, fully equipped fitness center, and Galveston’s only Rooftop bar. The Tremont has just finished a top to bottom transformation and has joined the Tribute Portfolio by Marriott, a collection of independent boutique hotels.

Food and Beverage Supervisor

We are looking for an optimistic, high energy, and strong work ethic Supervisor to become part of our amazing team within our Lobby Bar/Rooftop Top Bar/Restaurant. Potential candidates must have at least 2 years of Supervisory experience in a high-volume bar or restaurant along with serving and bartending experience. Furthermore, he/or she must be able to multi-task, keep calm during pressure, be able to de-escalate upset guests, and make sure every guest has the best experience possible. He/or she will be expected to work Thursday-Sundays 40 hours a week. Please note shifts would be primarily nights with some overlapping morning shifts on the weekends.

Job Summary

The Food and Beverage Supervisor is responsible for overseeing the service in the Food & Beverage Outlets. He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.

Education & Experience

• High School diploma or equivalent and/or experience in a related field preferred.
• At least 3 years of progressive experience in a hotel or a related field required.
• Previous supervisory responsibility preferred.

Physical Requirements

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with HHG Galveston, LLC., as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with HHG Galveston, LLC. Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Fundamental Requirements

• Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees.
• Ensure work areas are properly stocked and prepare requisitions as needed.
• Ensure work areas are neat and clean.
• Check that trays and tables are set to standards.
• Ensure quality control of all menus with regards to cleanliness and appearance.
• Assist in the outlets when necessary.
• Ensure that tables are cleared promptly.
• Ensure proper settlement of checks.
• Ensure orders are delivered on time.
• Ensure food quality.
• Ensure communication with oncoming shift.
• Handling guest complaints or special requests, communicate to management when necessary.
• Be capable of training and performing all duties required of all food and beverage outlet employees.
• Hold pre-meal meetings daily to monitor service and promote up selling.
• Check staffing levels and adjust according to business demand.
• Ensure property is free of trays and trash.
• Control payroll cost in food and beverage outlets.
• Ensure overall guest satisfaction.

The Tremont House is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplements are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)s.

Job Type: Full-time

Pay: $17.50 - $18.50 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $18 - $19