What are the responsibilities and job description for the Inside Sales Representative position at The Trident Company?
Company Description :
The Trident Company, an industry leader in metal
sales and service since 1962, is an AS9100 certified stocking distributor of
specialty high-performance and corrosion-resistant metals, including aluminum,
stainless steel, nickel, copper, and exotic alloys. With service locations in
Texas and Oklahoma, The Trident Company provides top-quality products,
craftsmanship, and competitive pricing to ensure customer satisfaction.
Role
Description :
This is a full-time on-site role for an Inside Sales
Representative located in Richardson, TX at The Trident Company. The Inside
Sales Representative will be responsible for customer satisfaction, order
entry, report follow-up, lead generation, account management, and providing
excellent customer service on a day-to-day basis. The Inside Sales
Representative is responsible to direct sell to established customers and to
develop sales prospects within the assigned territory. The Inside Sales
Representative will grow profitable sales within a strategic and opportunistic
segment. The ISR must generate value added business and introduce products to
established clients with coordination of the Outside Sales Representative. The
Inside Sales Representative will have a full understanding of sales, customer
relations, steel fabrication and safety. Reports to Sales Manager. FLSA Status
NON-Exempt.
Duties
and Responsibilities :
- Maintains key customers to ensure a continued base
of profitable industrial business. Maintains and expands the database of
prospects of the organization. Identifies the target lead decision makers in
order to initiate sales process.
solicitation, quoting, email or other tools to grow the business.
Converts opportunities into invoiced sales.
product lines. Meets and exceeds assigned sales goals while using market-driven
leads.
sales orders, and communicates the changes with the affected internal
departments.
territory. Acts proactively to create opportunities for new business.
trends and technical developments that influence target accounts.
contribute to production service schedule.
collaborates with cross-functional departments to ensure a timely and accurate
response. Interacts with Outside Sales, Quality Assurance and Purchasing on a
daily basis.
customers relative to the customer’s needs persuasively via the telephone.
operational procedures. Represents Trident in a positive and professional
manner.
exemplary customer service without compromise. Executes outbound and inbound
account management; coordinates with production control for status of orders
and expedites orders. Resolves customer service issues as needed.
customers via telephone and email to cross-sell and up-sell. Emphasizes
products, service, features and benefits, quotes price and discusses credit
terms.
met.
Representatives, Production Managers and Support staff to ensure quality
customer service and customer satisfaction. Cooperates with Outside Sales
Representative to determine strategic approaches for sales.
the duties of the Inside Sales Representative; software is company property and
cannot be downloaded onto a non-network computer.
Conduct as well as customer confidentiality requirements.
Qualifications :
related field required
sales and / or industrial sales preferred but not required.
effectively with both internal & external customers
organizational skills required
communicate effectively with all departments to foster a success-oriented,
deadline driven organization.
pertains to business and fabrication needs
diplomacy to include telephone etiquette
to make sound decisions utilizing the data on hand
ERP.
a competitive edge to ensure sales success and customer satisfaction.
Working
Conditions :
environment.
comfort level of initiating conversation
outdoor weather conditions
Physical
Requirements :
Occupation requires being sedentary greater than or
equal to 80% of the time (>
7 hours per day)
handling / fingering, reach outward, reach above shoulder, walk, climb, squat or
kneel, bend
pounds without assistance.
tasks with constant interruptions
The Trident Company has reviewed this job description
to ensure that essential functions and basic duties have been included. It is
intended to provide guidelines for job expectations and the employee’s ability
to perform the position described. It is not intended to be construed as an
exhaustive list of all functions, responsibilities, skills and abilities.
Additional functions and requirements may be assigned by supervisors as deemed
appropriate. This document does not represent a contract of employment, and
Trident reserves the right to change this position description and / or assign
tasks for the employee to perform, as Trident may deem appropriate.