AV Support Technician

Job Summary

The AV Support Technician position is primarily responsible for providing base level support and preventive maintenance of the equipment in academic teaching and learning spaces. Provide readiness checkups. May assist team members with preparing conference rooms and other event spaces for events. Support audience includes faculty, staff, and students in delivering educational or other administrative content.

Minimum Qualifications

• Associate’s degree with coursework in a related field; or any equivalent combination of education, training, and experience.
  
  

Preferred Qualifications

• Bachelor’s degree with coursework related to technology such as Information Systems, Computer Science, or Business Administration.
• IT certifications, such as:
• CompTIA A , Microsoft Certified Desktop Support Technician, or AVIXA (Audiovisual and Integrated Experience Association) certifications, are a plus.
• Hands-on computing experience with AV support situation, with a focus on instructional technology in a classroom and/or lab environment.
  
  

Essential Duties And Responsibilities

• AV Support for academic teaching and learning spaces:
• Provide base level and preventive audio-visual support for all teaching spaces.
• Resolve common reoccurring problems on instructional equipment or provide an alternative so that classes can continue.
• Perform proactive room tours to ensure all AV equipment/software is working properly.
• AV Support for conference rooms and academic event spaces:
• Confirm audio and video conference equipment in conference rooms operates as expected to ensure stability for clients.
• Perform reboots and confirm digital displays in conference rooms and public areas across campus are functional during tours.
• Customer Support:
• Provide technical instructions to a non-technical audience. Collaborate with other members of the IT team, especially Service Desk staff to resolve common tickets/issues.
• Escalate calls internally as needed, and monitors progress through resolution.
• Record client requests and incidents in the ticketing system following documentation requirements.
• Other Duties as Assigned:
• The job duties listed are general in nature and are examples of the duties/responsibilities performed and are not meant to be exclusive to the job. Management retains the right to add or modify duties at any time.