Student Experience Systems Coordinator

Job Posting Title:

Student Experience Systems Coordinator

Hiring Department:

OnRamps

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

Exempt

Earliest Start Date:

Immediately

Position Duration:

Expected to Continue

Location:

AUSTIN, TX

Job Details:

General Notes

UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays
• Eligible for hybrid telework
  
  
  

For more details, please see HR Benefits and Total Rewards.

This position requires ongoing weekend and evening work during intense cycles of work.

Purpose

Supports implementation of grading systems that ensure quality learning experiences for all students across all OnRamps course and assessment methodologies and fidelity of implementation in alignment with the OnRamps mission. Coordinates exceptional service and support to all OnRamps internal and external stakeholders and fulfillment of job functions under the direction of the OnRamps Student Experience Manager.

Responsibilities

• Supports the implementation of training and resource materials that enhance staff, student, and stakeholder understanding of OnRamps hiring and invoicing processes. Contribute to the refinement of existing processes through regular needs assessments. Prepares and maintains guides, checklists, and other support tools based on established best practices.
• Executes and monitors data systems to evaluate the effectiveness of student and grading team operations. Performs data entry, summarizes findings, generates reports (charts and graphs), and maintains statistical records. Applies quality control methods to support continuous improvement.
• Fulfills hiring and invoicing tasks for external contractors and student employees by following Business Operations procedures and university policies. Assists in preparing invoices, validates data accuracy, and tracks payments under the supervision of the Student Experience Manager.
• Supports recruitment and retention of external contract populations and student employees by implementing highly effective systems and communication to ensure students receive high-quality, timely feedback on course assignments.
• Provides administrative assistance related to ongoing OnRamps student and remote grading team hiring, onboarding, and invoicing needs. Provides exceptional customer service support to internal and external stakeholders. Assists the Student Experience Manager with day-to-day operational aspects of remote grading team management within OnRamps, pursuing excellence in all aspects of project and customer service delivery. Engages in continuous improvement processes toward achievement of Student Experience objectives.
• Supports developing professional development assets for student employees synchronously and asynchronously using high quality professional development pedagogy and Canvas Learning Management system (LMS).
  
  
  

Required Qualifications

• Bachelor's degree
• Three years’ experience with program coordination or program administration in an educational environment
• Experience working with high school and/or college students
• Experience with student record management or educational administration
• Experience with data management and/or data analytics
• Proficiency with Canvas or other Learning Management System (LMS), Smartsheet or other project management platform
• Excellent verbal, interpersonal, and written communication skills including the ability to communicate complex or technical information to lay audiences, both verbally and via written process documentation, using a respectful, client-focused approach
• Strong organizational skills and attention to detail
• Demonstrated ability to work effectively independently and within a team
• Ability to handle multiple tasks and projects simultaneously and prioritize appropriately
• Strong problem-solving skills
  
  
  

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master’s degree
• More than three years’ experience coordinating programs in an educational environment
• Expertise with Canvas or other Learning Management System (LMS), Smartsheet or other project management platform.
• Advanced data management and data science best practices, including the ability to perform basic frequency data analysis
• Experience in finance, invoicing, or accounting.
• Experience developing tools to manage operational systems at scale
• Experience developing and integrating continuous improvement processes
  
  
  

Salary

$60,000 depending on qualifications

Working Conditions

• This position requires ongoing weekend and evening work during intense cycles of work.
• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Shared desk environment
• Hybrid work environment
• Climbing of stairs
• Use of manual dexterity
  
  
  

Required Materials

Please mark "yes" on the application for required materials. Failure to attach all additional materials listed may affect candidates being considered for the position.

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest
  
  
  

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.