What are the responsibilities and job description for the Systems Admin position at The Upper Deck Company?
SUMMARY Overview of the position
The Systems Administrator is responsible for providing Tier 1 and Tier 2 IT support, maintaining systems and network infrastructure, and assisting with hardware/software upgrades. The role requires strong technical skills across Windows and Apple environments, effective communication, and the ability to work independently or as part of a team in a high-availability network environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned
- Provide Tier 1 and Tier 2 support for Windows Servers, Windows Desktops, Apple iMacs, MacBooks, and iOS devices.
- Configure, install, and maintain systems hardware and software in both Microsoft and Mac environments.
- Administer Active Directory user accounts, permissions, DNS, DHCP, and Group Policy settings.
- Maintain server and domain security requirements, system configurations, and perform routine maintenance.
- Plan and schedule installation, maintenance, upgrades, and integration of systems and applications.
- Monitor and troubleshoot server, network, and system performance using available toolsets.
- Manage backup and recovery processes and ensure disaster recovery plans are in place.
- Install and maintain antivirus and endpoint protection software on all endpoints.
- Document network and system configurations, security protocols, software licensing, and technical procedures using Visio, Word, and PowerPoint.
- Support escalated issues from the IT Helpdesk and provide after-hours/on-call support as needed.
- Collaborate with team members to assess technical issues, plan improvements, and recommend solutions.
- Maintain compliance with change control, security, and IT policies and procedures.
- Provide superior customer service with strong verbal and written communication skills.
EDUCATION/YEARS EXPERIENCE
- 3 years of experience in a high-availability network environment.
- Proficiency in Microsoft Active Directory, Office 365, Windows Server 2008–2022, Windows 10/11.
- Hands-on experience with Apple devices and macOS.
- Skilled in VMware, SAN/NAS storage, RAIDs, and disaster recovery technologies.
- Familiar with VOIP systems and wireless network technologies.
- Experience in hardware platforms including Dell, HP, and Apple.
- Proficient in PowerShell scripting and system automation.
- Strong understanding of network protocols and architectures (TCP/IP, DNS, DHCP, VPN, LAN/WAN).
- Certifications such as MCSE, CCNA, or A preferred, but not required.
REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent organizational, troubleshooting, and multitasking skills.
- Ability to create and maintain accurate technical documentation.
- Professional demeanor and strong interpersonal skills.
- Strong initiative and ability to work independently with minimal supervision.
- Availability to be on-call after hours and on weekends.