Assistant Store Manager

Job Description

General summary:

The UPS Store delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Assistant Store Manager assists the Store Manager to analyze week to date, period to date, and year to date sales, and develop action plans to drive top line sales and ensuring the individual and collective skills of the team are utilized effectively, and both the staff and customer experience is positive. Assists Store Manager in recruiting and hiring appropriately to ensure store is fully staffed at all times. Effectively manages store operations, ensuring consistency and compliance. The ideal candidate will have an associates degree and be able to work two weekend shifts per most months and

Major Duties and Responsibilities:

• Assists Store Manager in responsibility for the store
• Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
• Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
• Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
• Assists Store Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
• Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed
• Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization
• Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
• Assists Store Manager in delivering consistent, in the moment, feedback and coaching
• Ensures company standards are met for store and associate appearance at all times
• Prioritizes, plans, and adjusts schedules as necessary to maximize sales
• Responsible for controlling inventory stock levels and reordering as necessary within budget
• Enforces all company policies and procedures, including health, safety, and security
• Performs all duties as directed by store manager

Skills Required:

• Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
• Relationship Management: Able to build constructive and effective relationships
• Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Ability to train staff in all manors of the job.
• Influencing and Negotiation: Can present ideas and directions that lead others to action
• Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills
• Demonstrates strong listening, written and oral communication skills

Qualifications:

• Strong verbal and written communications skills
• Must be an excellent organizer and problem solver with strong project management skills
• Possess strong interpersonal skills to communicate with confidence to both internal and external customers

Job Type: Full-time

Pay: $17.50 - $20.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $18 - $20