What are the responsibilities and job description for the Part-Time Center Associate position at The UPS Store #3465?
The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
HOURS OF OPERATION
Monday - Friday: 8:00am - 6:30pm
Saturday: 9:00am - 2:30pm
Sunday: 10:00am - 3:00pm
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Strong computer and typing skills
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Ability to operate a cash register with accuracy
- Prompt, reliable, and responsible
- Able to lift 40 pounds
- Willing and able to work 25 to 30 hours per week including Saturdays and Sundays
- Ability to remain upright on the feet for long periods of time
- Ability to provide prompt and friendly customer service
- Ability to perform general cleaning and organizational duties to company standard
- Ability to work between our 4 Montgomery locations to fill needed shifts
PART-TIME BENEFITS
- 4-hour Holiday Pay upon successful completion of 90 day orientation period
- Ability to move to Full-Time if/when position is available - Will then receive all available Full-Time benefits
- Raise upon successful completion of 90 day orientation period
- Annual raises based on performance
