What are the responsibilities and job description for the Customer Service Sales Associate-Part time position at The UPS Store #3810?
The Customer Service Sales Associate delivers world-class customer service to customers by receiving and processing packages for shipment and operating computers, copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises our valued customers by providing accurate information on our products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business quickly and efficiently.
RESPONSIBILITIES
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Delivers outstanding customer service to walk-in customers and telephone inquiries
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Practices good listening skills with customers, co-workers, and management
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Takes ownership of the customer's shipping needs and offers viable solutions
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Takes action to learn all products, services, solutions, and industry trends
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Operates all equipment, software, and devices in an expert fashion
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Assist in training new employees as we are a team and work together to provide excellent customer service at all times.
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Maintains a clean, organized, and safe working environment
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Performs other duties as assigned
COMPENSATION
$11-$14 Depending on previous customer service sales experience
QUALIFICATIONS
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High school diploma or GED required
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Retail/customer service experience desired but not required
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Good communication and people skills
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Able to cross-sell and up-sell products and services
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Excellent packing skills
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Strong computer skills, including Microsoft Office, email and various software programs
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Outstanding phone skills
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Strong verbal and written communication skills, including spelling and math
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Prompt, reliable, and responsible
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Able to lift 40 pounds
Salary : $11 - $14
