What are the responsibilities and job description for the Part Time Customer Service Associate (afternoons, evenings and occasional weekends) position at The UPS Store - Roseville by Rosedale?
The Part-Time Customer Service Associate delivers world-class customer service by assisting customers with shipping, packing, printing, mailboxes and business services. The Associate advises customers by providing information on our array of products, services, and best-value options as well as exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, is team oriented and exhibits a professional appearance.
QUALIFICATIONS
- High school diploma or GED required
- Retail/customer service experience (Minimum 1 year)
- Good communication and people skills
- Strong computer skills, including Microsoft Office
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 50 pounds
Looking specifically for early evenings during the week and weekend availability. Flexible scheduling available
BENEFITS
- Employee Discounts
- Casual and creative work environment
- Free Parking
- Formal Ongoing Training Program
- Formal On-the-Job Training Program
- Uniforms Provided
Responsibilities and Duties
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean and safe working environment
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Customer service: 1 year (Required)
- Microsoft Word: 1 year (Preferred)
- Adobe InDesign: 1 year (Preferred)
Work Location: In person
Salary : $14