Customer Service Associate (Part-Time AND Full-Time Available)

Overview:

Looking to fill 2 Full-Time (35 hours per week) and 2 Part-Time positions (15-30 hours per week depending on candidate availability & scheduling requirements) that would have a strong growth path including Print Specialist, Shift Lead, Team Lead and multi-store management opportunities for driven individuals.

Part time positions are great for high school or university students!

These positions would be between our Medical Center Parkway, Memorial Boulevard and West Northfield Boulevard locations. Ideal candidates have flexible availability Monday-Friday from 7:45 AM - 7:30 PM and Saturday/Sunday from 8:15 AM - 4:30 PM. (For students, we work with school schedules as much as possible!)

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has at least 1 year of previous customer service/retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. Candidates must be a fast learner who make an effort to learn all aspects of the business in the shortest possible time.

Responsibilities:

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Will open and/or close the store and perform end-of-day duties
• Takes action to learn products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Frequently multi-tasks while maintaining extreme attention to detail
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
• Performs other duties as assigned

Qualifications:

• Prompt, reliable, and responsible
• Strong computer skills, including user of Internet, Point of Sale, Microsoft Office, Adobe Acrobat and ability to quickly learn The UPS Store application
• Previous experience in customer service, sales, or other related fields
• Neat, clean, and professional appearance
• Able to cross sell and up sell products and services
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Able to lift 40 pounds

Benefits:

• Excellent Advancement Opportunities
• Performance Bonus
• Major Holidays Off
• Employee Discounts
• Direct Deposit
• Paid Training
• Uniforms Provided

Previous The UPS Store experience not required and the right candidates will be trained with compensation depending on relevant experience, however, candidates with prior experience in a The UPS Store retail packaging/shipping center, print shop, FedEx Office, Staples, OfficeMax or Office Depot Print Center are HIGHLY encouraged to apply - starting compensation will be adjusted based on related experience and work history. Bonus and incentives available for ALL staff levels immediately upon hire.