Field Operations Manager

The US Water Culligan Group is seeking a Field Operations Manager who will oversee various aspects of field operations, including household service, delivery, and management. This position requires a combination of strong technical and leadership skills, along with a focus on customer service, safety, and effective team management.

Qualifications:

• Associate degree or Two-year technical degree in Industrial Maintenance or related field.
• Five or more years of relevant experience, ideally in plumbing, water treatment, or utility services.
• Strong leadership, communication, problem-solving, and organizational skills.
• Solid mechanical aptitude and experience with computer software (Windows, Excel, Word, Outlook).
• A Restricted Appliance License (to be obtained within one year).
• Valid driver’s license.

Essential Functions: Professional Expectations & Customer Service Standards:

1. Ensure a customer-focused approach, building and maintaining positive relationships.
2. Maintain a punctual work schedule, completing tasks on time.
3. Adhere to company policies, procedures, and maintain confidentiality.
4. Demonstrate professionalism, including proactive problem-solving and decision-making.
5. Ensure a safe work environment, maintaining a clean and organized workspace.
6. Report issues or concerns to the Zone or General Manager.
7. Foster strong relationships across company departments and support team members.

Household Service Responsibilities:

1. Supervise, schedule, and train commercial and household service technicians.
2. Control labor and repair expenses while meeting company objectives.
3. Lead and direct ongoing training for service technicians and delivery staff.
4. Oversee both residential and commercial installations and services as scheduled.

Delivery Responsibilities:

1. Manage all aspects of the delivery service, including salt, bottled water, and other products.
2. Oversee and minimize labor and delivery expenses.
3. Supervise the delivery team, serving as a backup delivery driver when necessary.
4. Ensure proper use and maintenance of company delivery vehicles.
5. Work closely with the sales team to establish and maintain customer delivery schedules.

Management Responsibilities:

1. Maintain company delivery and service standards.
2. Manage inventory levels to ensure adequate stock while staying within budget.
3. Monitor departmental budgets and lead the team toward meeting company goals.
4. Contribute to safety programs and work closely with the safety committee.
5. Assist with product sales and promotions as needed.
6. Provide customer service support, including troubleshooting and purchasing parts.
7. Serve as a backup for service scheduling and perform other assigned duties.

Physical Requirements:

• Ability to sit, stand, reach, bend, and use stairs and ladders.
• Capable of moving objects up to 80 pounds, with assistance for heavier items.
• Proficient in using a keyboard, mouse, and other computer equipment.
• Must be able to speak, hear, read, and write in English.
• Ability to crawl, kneel, and perform tasks that require close visual acuity.
• Close visual acuity is required
• Physical ability for this position is considered heavy exerting up to 80 pounds of force occasionally.  Over 80 pounds assisted.
• Stretching is important at the start of each workday and periodically and for alertness.  It is beneficial for work safety and personal health.

This role is perfect for a highly motivated and hands-on manager, looking to make a significant impact on both operational success and customer satisfaction.

ABOUT US :
Culligan has 89 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy" rating; plus the famous iconic “Hey Culligan Man" tagline is known by generations of customers. Since introducing its inception in 1936, Culligan has been the industry leader in service, support and product innovation.

Salary : $70 - $80