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Position Title: General Manager of Dispensary Operations
Position Type: Exempt, full-time (45 weekly hours)
Reports To: CRO
Oversight: All Verdes Cannabis Retail Locations
It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation will provide reasonable accommodations for qualified individuals with disabilities.
Equal Employment Opportunity: It is the policy of The Verdes Foundation to provide equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Additionally, The Verdes Foundation will provide reasonable accommodations for qualified individuals with disabilities.
Collaborates With: Store Managers, HR Managers, Internal Auditor, CFO, CEO, President, Director of Marketing, Manufacturing Manager, and Admin. Assistant
The Verdes Standard:
At Verdes, the General Manager of Dispensary Sales & Operations is a key member of our senior leadership team. This role exemplifies our commitment to achieving top-line sales goals and bottom-line net income goals while maintaining high standards across all retail locations. As a General Manager, you will:
- Exceed Expectations: Raise the bar and deliver exceptional results.
- Continuous Improvement: Embrace ongoing development and improvement.
- Initiative: Proactively identify and address issues to enhance operations.
- Integrity: Maintain high ethical standards, own mistakes, and keep commitments.
- Courageous Conversations: Communicate honestly and directly.
- Responsiveness: Address queries and concerns within 24 hours.
Job Summary:
The General Manager of Dispensary Sales & Operations is responsible for driving sales and the overall performance of Verdes Cannabis retail locations. This includes achieving financial goals, creating a strong sales culture, managing retail managers, executing strategic initiatives, and enhancing the company's market position. The GM demonstrates ownership and pride in all aspects of dispensary sales & operations and makes strategic decisions to support the company's vertically integrated manufacturing processes.
Responsibilities/Essential Functions:
Sales Leadership and Culture:
- Drive sales through best-in-class sales strategies and techniques.
- Foster a strong sales culture that aligns with Verdes Standards.
- Stay informed of industry trends and incorporate innovative sales practices.
- Conduct daily huddles to align and motivate staff, ensuring adherence to Verdes Standards.
Performance Metrics and Reporting:
- Design, develop, and roll out daily, weekly, and monthly KPIs and reporting systems.
- Utilize data analysis and demand planning to drive strategic decisions and operational improvements.
Leadership and Staff Development:
- Develop dispensary managers into strong leaders with a sense of ownership and pride in their locations.
- Foster a culture of succession planning.
- Ensure staff engagement and passion for the company and its clients.
- Develop and implement plans for hiring, training, and ongoing development of team members.
Standard Operating Procedures (SOPs):
- Own the drafting, improvement, and execution of SOP development.
- Maintain, roll out, and ensure ongoing ownership of SOPs across all retail locations.
Brand Building and Marketing:
- Collaborate with the marketing team to build a strong, competitively insulated brand.
- Execute brand-building initiatives, including revamped merchandising strategy, curbside concierge, online ordering, and innovation launches.
Product and Inventory Management:
- Maximize financial performance through optimal ordering and inventory processes.
- Ensure product availability and strategically manage limited offerings.
- Play a leadership role in evaluating pricing and trade deal plans.
Financial Management:
- Achieve top and bottom-line financial goals.
- Identify opportunities to optimize financial performance, including evaluating product lineups and innovation plans.
- Implement growth plans, such as new hours, days, and locations.
ISO9001 Standard Adherence:
- Champion the adherence and adoption of ISO9001 standards for retail environments.
- Conduct regular audits and ensure compliance with ISO9001 requirements.
Analytical Skills:
- Strong analytical background with expertise in data analysis, demand planning, and retail operations.
- Develop and implement strategies based on data insights to improve store performance.
Other Duties:
- Perform other duties as assigned.
Computer/Technical Responsibilities:
- Proficient in Microsoft Office Suite.
- Knowledge of Dutchie preferred.
Qualifications and Educational Requirements:
- Bachelor’s degree preferred or equivalent experience.
- Minimum five years of retail-related management experience.
- Experience managing multiple locations (e.g., restaurants, retail stores, casinos).
- Experience opening new branches (e.g., restaurants, retail stores, casinos).
- Excellent managerial and supervisory skills.
- Extensive knowledge of operations and production management.
- Ability to interpret financial data to set production goals.
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
Physical and Emotional Requirements:
- Ability to sit for extended periods and transition from sitting to standing several times per day.
- Ability to bend, stoop, climb, and reach.
- Ability to lift 25 lbs. unassisted.
- Ability to present complex information to groups.
- Physical presence at dispensary locations and administrative offices.
- Ability to tolerate a reasonable amount of work stress.
- Ability to handle high-stress situations, ambiguity, and changing priorities.
Benefits:
- $1000 Professional Development Reimbursement.
- Two additional days of paid time off.
- Standard PTO allotment.
- Health, Vision, and Dental Insurance with employer contribution.
- Employee Assistance Program: 100% employer-paid premium.
- Employer-paid Basic Life Insurance ($10k coverage) plus Short-Term Disability Insurance.
- 401K (automatic enrollment at 3%).
- 25% Employee Discount.
- Loyalty Program - 3% cash back towards any Verdes purchase.
Compensation/Hours:
- Compensation DOE; 45 hours per week, required Monday – Friday, with some weekend and on-call obligations, 8:00 AM – 5:00 PM.
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