What are the responsibilities and job description for the Program Support Specialist (Part-Time) position at The Victim Center?
**About Us**
The Victim Center (TVC) is a nonprofit that serves adults and children who have experienced violent or sexual crimes. All services are free-of-charge and include 24/7 crisis intervention, and daytime advocacy, prevention education, and mental health counseling.
**Overview:**
We are seeking a dedicated part-time Program Specialist to join our team. The ideal candidate will have a passion for making a difference in the community and possess strong customer service and data entry skills.
**Duties:**
Data Entry and Support
- Enter individual client demographic and service information into client database
- Maintain confidential filing system for all documentation
- Assist with data receipt tracking systems to ensure timely collection and entry of data
- Assist with data reporting for grants as needed
Building Reception/Security
- Review security monitors and maintain security protocols for building entry
- Maintain electronic and paper calendar for client appointments
Hotline/Services Support
- Triage client hotline calls following the agency’s triage protocols
- Provide information to callers about agency services; refer to additional services as-needed
- Route business and other calls to appropriate staff
Other
- Adhere to strict client confidentiality standards as required by law.
- Adhere to trauma-informed best practices for assisting victims of violent/sexual crimes.
- Adhere to TVC’s core values, DEI statement, and statement of non-discrimination.
**Required Qualifications:**
- Excellent customer service delivery
- Data entry experience
- Ability to work flexibly in a fast-paced environment
- Excellent oral and written communication skills
- Basic computer skills, including Microsoft Word and Excel, Windows platform, and Zoom
- Reliable transportation during the work week and to report to work each day
- Ability to pass a national criminal background check and a Child Abuse and Neglect investigative background check
- Ability to sit and/or stand for extended periods of time interchangeably
- Ability to lift and carry 20 pounds (such as training materials, laptops, and supplies
**Application Instructions:**'
- Email letter and resume to employment[at]thevictimcenter.org
- No phone calls or in-person applications are accepted.
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 12 – 18 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- Can you confirm that you are available for shifts Monday-Thursday 8 am - 6 pm, totaling 10-15 hours per week?
- Are there any times Monday-Thursday, 8:00 am - 6:00 pm, that you cannot work?
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Springfield, MO 65802 (Required)
Ability to Relocate:
- Springfield, MO 65802: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16