Admissions Counselor

Job Description

Job Description

Position Title : Admissions Counselor

Reports to : Assistant Director, Recruitment & Admissions

Department : Recruitment & Admissions

Last Revised : June 2024

Salary Range : $50,000-$57,500

Position Description / Mission :

The Admissions Counselor is responsible for all one-to-one aspects of the prospective student journey for applicants to The Washington Center’s catalog of program offerings. They nurture hundreds of applicants as they move through TWC’s Academic Internship Program (AIP) and short-term program enrollment funnels. Along with other members of the Recruitment and Admissions team, they will also conduct recruitment and lead generation activities on partner campuses. They provide extraordinary customer service to everyone they encounter and serve as the face of TWC in many of their stakeholder interactions. This position requires travel (up to 15% of the time) to partner campuses and some evening and weekend work / events.

The Washington Center is a remote / hybrid organization with the majority of employees working on average one day per week in TWC’s Residential and Academic Facility, conveniently located near Union Station and public transportation in the NoMa neighborhood of Washington, DC. Given our organizational mission focus on skills, workforce development and collaboration, there are times where cross-collaboration among teams and departments will require more than one day per week in the office. The individual in this role is expected to reside in the greater Washington, DC metropolitan area.

Essential Functions

JOB FUNCTION

IMPORTANCE (%)

Applicant Nurturing / Conversion

• Build relationships with hundreds of applicants and nurture them through the enrollment funnel; meet or exceed set applicant conversion rates for each stage.
• Maintain regular contact with applicants through scheduled conversations, outgoing phone calls, one-to-one emails, webinars, Zoom meetings, and text messages. Admissions Counselors are expected to spend considerable time on outreach activities to prospective students, for both AIP and short-term / seminar programs.
• Collaborate with marketing-focused colleagues to align personalized messaging with broader strategy and continuously refine the student journey including mass email, social media, and content creation.
• Provide support for Live Chat and respond to or redirect inquiries sent to the info box email address, offering superior customer service to all students and other parties.

Admissions and Enrollment Support

Enrollment Strategy

Lead Generation

Database Management

Required Education and Experience : An equivalent combination of education, training, and experience will be considered.

Preferred Education / Qualifications and Experience :

Competencies required to perform the job successfully :

Knowledge, Skills and Abilities :

Supervisory Responsibility

This position has no supervisory responsibilities.

The Washington Center’s Values guide our mission work in every regard–internally and externally.

Equipment Used to Perform the Job which may be representative but not all inclusive of those commonly associated with this position :

Physical Abilities are commonly associated with the performance of the functions of this job.  Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions of this job described. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job.

The Washington Center is an Equal Opportunity Employer. It is TWC's policy to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.

The Washington Center stands in solidarity with all marginalized communities. We believe communities are strengthened by the inclusion of and equity for all people. Racism, hate, and violence have no place in our society, and we condemn all such acts. We are committed to becoming an anti-racist and anti-hate organization.

We commit to continuously striving for diversity, equity and inclusion through ongoing education, reflection, and awareness. As an organization nearing five decades in existence, we recognize we have work to do. At The Washington Center, each person brings unique and varied lived experiences which inform our thoughts, actions, and decision-making processes. We aim to create an inclusive, safe environment for our staff, students, and all stakeholders, where everyone’s differences are honored, every perspective is valued, and everyone is safe to bring forth their authentic selves.

Salary : $50,000 - $57,500