What are the responsibilities and job description for the Guest Experience Agent (PBX) position at The Watergate Hotel?
The Hotel
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.
Location
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.
The Watergate Hotel is currently seeking guest experience agents to join our dynamic call center team!
Successful candidates will possess the following skills and expertise:
- 1 year direct related hotel experience as a call center agent and/or PBX agent is required; those with luxury hotel experience will be strongly preferred OR 2 years experience in a high volume call center position with strong customer service/problem solving orientation.
- 1 year experience with multi-line phone systems is required.
- Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
- Must be a creative problem solver with superior follow-up skills.
- Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
- Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
- High school diploma is required.
- Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred.