Hospital Liaison

The Waters of Springfield is now hiring for full time Hospital Liaison

Position Summary:

The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post-acute 
care. Your collaborative engagement is significant to coordinate admissions and communication to maintain continuity, 
and ensure the best care, our communities have come to expect. As a Hospital Liaison, you will generate and manage 
referrals and admissions from hospitals. You will take lead developing relationships with hospital discharge planners, 
and developing initiatives that align with market to grow business and identify new opportunities. Hospital Liaison works 
very closely with our Admission Directors and leadership, to drive daily admissions. Time management, and multitasking will be necessary for market growth. 

ESSENTIAL JOB FUNCTIONS
A. Role Responsibilities- Administrative:
• Stationed daily at primary account to maximize market engagement, and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout 
the day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if 
appropriate.
• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays, 
barriers, and solutions in real time to expedite, definitive answers.
• Collaborate with admissions on communication with incoming referral, and admissions on CarePort, and 
other referral platforms.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian 
information.
• Weekly Report
• Participate in Quarterly Business Development meeting, aligning initiatives with your market knowledge, to 
grow census, and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, 
and promoting positive outcomes.
• Other tasks as assigned.
B. Role Responsibilities – Interpersonal:
• Aware of, and adhere to, Resident Bill of Rights and Confidentiality of Resident Information.
• Interact with residents, family members, co-workers, clinical and ancillary staff in a respectful and 
supportive manner.
• Follow HIPPA requirements.
• Referral On-site, providing collateral, business cards, and details for placement.
• Schedule market development activities including, but not limited to CEU’s, Hospital info sessions.
• Networking with Home Health, Supportive Living, Assisted Living, and other communities in market to 
develop relationships.
• Collaborate Business Development and Administration on Physician Development and communication.
• Collaborate with Business Development and Administration for Service line development, and training.
Hospital Liaison Job Description 2024_02_01
• Conduct facility tours and daily patient rounding.
• Role Responsibilities – Safety and Infection Control:
• Follow all safety, and OSHA precautions in the performance of all duties.
• Report all accidents/incidents, safety violations, hazardous conditions, or defective equipment according to 
facility policies. This includes fire and evacuation policies and procedures.
C. Role Responsibilities – Resident Care/Dignity:
• Maintain the confidentiality of all resident care information and complies with all HIPAA standards.
• Ensure that all residents are treated fairly, with kindness, dignity, and respect. Any deviation observed, 
heard, or communicated will be immediately addressed per the Abuse Policy including eliminating any 
immediate threat.
• Uphold compliance with all rules regarding Residents’ Rights.
• Immediately report all allegations of misappropriation of resident property according to facility policy

This facility provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, This company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.