Office Support Specialist

POSITION: Office Support Specialist

SUMMARY: Orders and receives parts and controls inventory.

ESSENTIAL FUNCTIONS:

• Uses company software for accounts payable and purchasing, inventory, accounts receivable, order entry, service management including dispatch operations and bar coding.
• Checks in orders received and prepares items for shipment.
• Assists customers on the phone and at parts counter professionally and with courtesy.
• Enforces and monitors Parts Department processes.
• Prices parts accurately.
• Maintains, organizes and sets up parts kits for technician use.
• Manages inventory and the reordering of parts as needed. Ensures proper inventory levels are maintained at all times and manages purchasing trends.
• Maintains accurate inventory control that includes a perpetual and/or annual physical inventory.
• Submits all parts warranty and return claims within the required time frame to receive credit.
• Maintains familiarity with all aspects of our business.
• Uses internet and electronic manuals for looking up parts numbers and prices.
• Uses Microsoft Office.
• Uses Microsoft Outlook for sending and retrieving email.
• Maintains clean and organized work area.
• Maintains a professional attitude at all times with customers, vendors and co-workers.
• Other job duties as assigned by Supervisor and Management.

ESSENTIAL PERSONAL QUALIFICATIONS:

• Must be able to use computer keyboard and type at least 30 wpm.
• Must have a high school diploma or equivalent.
• Must possess professional communication skills when dealing with customers and manufacturers.
• Must have problem solving capability.
• Must have consistent and reliable attendance.
• Must be able to sit or stand at work area for extended periods of time (no more than 3 hours).
• Must be able to lift parts or appliances up to 50 pounds.
• Must be able to bend, twist and stoop to access parts/equipment on bottom shelves.
• Must be physically able to perform the job duties.

This job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of responsibilities, duties and skills required for the position. To perform this job successfully, the employee may be required to perform any other job- related duties required or assigned by their supervisor.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No