What are the responsibilities and job description for the Spa Coordinator position at The Woodhouse Day Spa - NKY?
Spa Coordinator
The Woodhouse Day Spa - Lexington, KY
The Woodhouse Day Spa is a growing, family-owned company that opened our second location in December 2019. We are looking for a Spa Coordinator to assist in overseeing the daily business of our Woodhouse Lexington location. This position has multiple responsibilities to keep you fully engaged within the daily business of our company and will continue to challenge you to learn more. We are a company thriving for innovation and we promote a positive open work environment.
The Spa Coordinator is responsible for the daily management of our Hospitality team and the execution of our luxury guest experience, including; the organization and management of team members, guests, Hospitality team schedule, retail inventory, and management software. The Spa Coordinator is responsible for assisting the Directors with hiring, orchestrating the training of our Hospitality team members on all of their job responsibilities, and ensuring optimal performance through coaching and development.
Spa Coordinator Responsibilities:
- Orchestrates the spa schedule for our concierge team and ensures proper guest flow
- Rock sales goals by motivating and helping the team to participate in gift card and retail recommendations
- Ensures a positive, consistent guest experience through modeled behavior of our Woodhouse Mission, Vision, and Values
- Participates in leadership meetings, including but not limited to contributing ideas of improvement
- Is extremely organized and has an astute attention to detail, always making sure the front desk is tidy and everyone has a role, and duties to execute for the day.
Essential Job Qualifications
• Ability to operate as first in command reporting directly to the corresponding Director and the Owner, if needed.
• Must be organized, dependable, a good trouble-shooter, and be able to resolve all issues.
• Accountability to follow all protocols, procedures, and processes.
• Must be comfortable delegating and providing direction.
• Responsible for moving retail and cross-selling the services of the spa.
• Must be relied upon to open and/or close the spa as required.
• Maintain spa aesthetics.
• Computer literate and tech savvy.
• Ability to foster teamwork and strong communication skills.
• Accuracy of information and data entry .
Education and Experience Requirements
• 2 years of similar work experience in a management capacity
• Experience in guest relations and management is essential
• Previous experience with administration, computers, organization, communication, retailing, and training.
We are a company that recognizes, rewards, and celebrates with you along the way. As you excel and develop your talents, opportunities will follow.
Woodhouse Perks include:
- Competitive Pay & Incentive Programs: Base rate plus enhancement pay opportunities
- Retirement Benefit: Simple Roth IRA, eligible for up to 3% company match
- Advancement Opportunities
- Generous discounts on services and retail, to encourage self care
- Team Environment: Internal referrals and support in daily operations
- Work/Life balance matters! Regular schedule with an established and consistent clientele. Eligibility for paid time off.
- Consistent leadership
- “The Woodhouse Way” paid training program
- Learning never ends: On-going training opportunities with industry specialist and vendors alike
- Employer-sponsored EAP (Employee Assistance Program)
- Health Reimbursement Account eligibility
Physical Requirements:
- Frequent standing, with some walking and sitting
- Ability to lift 5 lbs. & occasionally lifts/carries up to 15 lbs.
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
- Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly
Working Conditions:
- Primarily indoor work setting filled with various aromas from our retail products, and soft music playing in the background
- Varying schedule to include evenings, holidays and extended hours as business dictates
Come join our Team at The Woodhouse Day Spa of Lexington, Kentucky!
The Woodhouse Day Spa is an Equal Opportunity Employer and a drug-free/smoke-free workplace.
If you meet these qualifications, we encourage you to apply today. Please submit your resume.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The Woodhouse Day Spa® Corporate.
Salary : $17 - $19
Spa Concierge
The Woodhouse Day Spa - NKY -
Lexington, KY
