What are the responsibilities and job description for the Luxury Day Spa Hospitality Team position at The Woodhouse Day Spa - Walnut Creek?
Seeking part-time or full-time hours with weekend and evening availability (until 7:30 pm).
The Woodhouse Spa was voted America’s best day spa by American Spa Magazine, Best of the East Bay by Diablo Magazine and Best of Walnut Creek by Walnut Creek Magazine. At the Woodhouse, we value our team members and strive for excellence with every guest experience.
Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools and knowledge needed to help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way and as you excel, opportunities will follow.
Woodhouse is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company’s mantra. We are seeking passion filled, enthusiastic individuals who are driven by excellence.
Our Hospitality Team Members have the most important job in the spa as they are the first person our guests come into contact with when they walk through the door and the last person they see before they leave.
As a Hospitality Team Member, you will be expected to:
- Work part-time or full-time hours with weekend and evening (until 7:30 pm) availability
- Orchestrate the spa guest schedule using a computer software program
- Facilitate spa sales goals by providing gift card and retail recommendations and being knowledgeable about all of our treatments
- Ensure a positive and consistent guest experience
- Support the Spa Director to ensure the spa runs smoothly
- Be extremely organized and pay attention to detail
- Be able to work efficiently in a fast-paced environment and handle multiple tasks at the same time
- Provide personal attention to the guest from the moment they walk though the door
- Educate the guest on the “Woodhouse Experience” with a warm welcome, introduction to our amenities, and ensuring that they have a seamless experience
- Answer the phone with a smile before the third ring and be able to communicate clearly and elegantly with our guests
- Be a Woodhouse brand ambassador, making sure the guest enters a clean and calm environment with just the right lighting, music and aromatherapy to ensure a memorable experience
- Remember the small things that make up the “Woodhouse Difference” (The guest’s favorite drink, personal details such as birthdays and anniversaries, etc.)
- Comply with county Covid-19 mandates
Woodhouse Perks include:
- Competitive pay and incentive programs
- Healthcare/vision benefits for 30 hours per week
- Opportunities for advancement
- Generous employee discounts
- Friends & family discount
- Regular reviews that give you the opportunity to provide suggestions and feedback
- A team atmosphere and great work environment
The Woodhouse is an Equal Opportunity Employer and is a drug free workplace.
Salary : $17 - $18
Team Member
ARA Hospitality Services -
Walnut Creek, CA
Team Leaders
ARA Hospitality Services -
Walnut Creek, CA
