Operations Manager

Join Our Team as an Operations Manager Are you energized by building systems, launching new initiatives, and being part of something from the ground up? Kingswood Community Center is seeking an Operations Manager to support organization-wide operational excellence during an exciting period of expansion, including the opening of our new Kingswood Community Center this summer. This role offers the opportunity to work closely with the Deputy Director of Operations and cross-departmental teams to shape processes, support growth, and ensure that programs, events, partnerships, grants, volunteers, and facilities are fully prepared to thrive in our new space. Who We Are REACH serves as the driving force behind the revitalization of the Riverside neighborhood in Wilmington, DE. Guided by the Purpose-Built Communities model, our work centers around four core pillars:

• High-Quality Mixed-Income Housing
• A Cradle-to-College-and-Career Pipeline
• Community Health
• Economic Vitality Together with Kingswood Community Center, a hub of multigenerational programming, and The Warehouse, a cutting-edge teen-designed and teen-led youth center, we form the WRK Group — a coalition committed to transforming Riverside into a vibrant, thriving community. Learn more at www.wrkgroup.org Organizational Overview Founded in 1946, Kingswood Community Center, Inc. (KCC) sits in the heart of the Riverside Community located in Northeast Wilmington. KCC's mission is to enable people in Northeast Wilmington and surrounding communities to achieve their potential for economic, social, and personal well-being. KCC offers programs for the youngest and oldest alike, including an early learning center, before and aftercare, youth programs, and a senior center. In addition to programming, KCC provides resources, opportunities, and events to all ages. What You’ll Do As the Operations Manager, you will support organization-wide operational execution, managing consistency and compliance across all program areas. You will play a critical role in enabling program success by coordinating systems, timelines, reporting, and shared operational needs. You will collaborate closely with Program Managers, Development, Data, MarCom, Facilities, and IT; manage the organization-wide calendar; produce monthly operational reports; and represent operations in leadership and board settings as needed. Key Responsibilities
• Support the Deputy Director of Operations in coordinating daily, organization-wide operations.
• Monitor operational consistency, readiness, and follow-through across all programs and departments.
• Maintain the organization-wide calendar and coordinate scheduling to avoid conflicts.
• Support planning and logistics for programs, events, partnerships, and volunteer activities.
• Collaborate cross-functionally with Programs, Development, Data, MarCom, Facilities, and IT teams.
• Produce monthly operational reports and support data tracking and accountability.
• Supervise assigned operational staff and support shared services as needed.
• Support budgeting, compliance, and risk management efforts.
• Prepare operational updates, metrics, and summaries for leadership and board review as requested. What We’re Looking For Education and Experience
• Bachelor’s degree in Business Administration, Nonprofit Management, Operations, or a related field preferred.
• Minimum of five years of experience in operations or program support, preferably within a nonprofit or community-based organization.
• Proven experience supporting grants, partnerships, events, and volunteer operations.
• Demonstrated ability to supervise staff and manage cross-functional workflows effectively.
• Experience collaborating with Development, Data, Marketing and Communications, Facilities, and IT teams.
• Strong experience producing operational reports, dashboards, and performance summaries.
• Familiarity with compliance requirements, audits, and funder reporting processes. Certification Requirements
• First Aid/CPR preferred; must obtain within the first 60 days of hire. Skills and Abilities
• Proven cross-functional coordination skills, effectively partnering across teams to align workflows and priorities.
• Experience managing grant and partnership operations, including administrative support, tracking, and compliance alignment.
• Ability to support event and volunteer operations with attention to logistics, timelines, and execution.
• Strong reporting and accountability skills, including data tracking, performance monitoring, and documentation.
• Demonstrated process improvement capabilities, identifying efficiencies and implementing scalable solutions.
• Knowledge of compliance and risk management practices to ensure organizational and funder requirements are met. Supervisory Responsibility This position does have supervisory responsibilities. Work Environment and Requirements Schedule: Monday through Friday, 8:30 AM – 5:00 PM; evening and weekend availability occasionally required. Travel: Primarily local; occasional regional or overnight travel may be required. Physical Demands: Ability to perform office-based work, move between workspaces and event sites as needed, and occasionally lift or transport materials weighing up to 20 pounds. Reasonable accommodations will be made for individuals with disabilities to perform the essential functions of this position. How We Evaluate Performance Performance in this position will be evaluated in alignment with our Employee Handbook. Equal Opportunity Employer Kingswood Community Center is committed to fostering a diverse and inclusive workplace. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, marital status, age, veteran status, or any other protected status under local, state, or federal law. How to Apply If you are a systems-minded professional who is passionate about supporting mission-driven work and community impact, we encourage you to apply, we’d love to hear from you.