What are the responsibilities and job description for the Technical Operations Analyst position at Therapy Brands Thrive, LLC?
Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.
Job Description
We are seeking a Technical Operations Analyst who will play a key role in driving operational excellence across technology teams. This position focuses on designing and tracking performance metrics, managing critical tools, and streamlining processes that enable Agile planning and organizational efficiency. If you’re detail-oriented, analytical, and passionate about continuous improvement, this role offers an opportunity to make a measurable impact.
What You’ll Do
- Metrics & Analytics
- Define and maintain KPIs to measure organizational effectiveness.
- Collect, validate, and analyze data to deliver actionable insights.
- Build dashboards and reports in Power BI to visualize trends and outcomes.
- Tool Administration
- Configure and administer tools like Aha!, Azure DevOps (ADO), and Power BI.
- Ensure data integrity and consistency across systems.
- Operational Management
- Maintain accurate employee rosters and team capacity records.
- Coordinate Agile planning activities, including sprint planning and PI sessions.
- Facilitate Process Improvements Board meetings and track follow-ups.
- Triage incoming operations change requests and route appropriately.
- Continuous Improvement
- Identify process bottlenecks and propose efficiency enhancements.
- Collaborate with cross-functional teams to implement Agile best practices.
What You Bring
- Bachelor’s degree in Business, Data Analytics, Information Systems, or related field.
- 2–4 years of experience in analytics, operations, or process management.
- 1-3 years of Azure DevOps (ADO) administration and configuration of projects and work item types.
- Proficiency with Power BI (or similar Business Intelligence tools) - creation of semantic models, reports and dashboards
- Strong analytical and problem-solving skills with ability to translate data into insights.
- Experience coordinating Agile ceremonies and familiarity with Scrum or SAFe frameworks.
- Excellent communication and organizational skills; ability to manage multiple priorities.
- Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen).
- Familiarity with HR or workforce management systems (e.g., WorkDay).
- Ability to work independently and influence without formal authority.
Additional Information
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!
All your information will be kept confidential according to EEO guidelines.
At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Ensora Health is an equal opportunity employer.