Razzoos To Go

Position Overview: This position is responsible for managing the To-Go business, from initial order-taking phone calls to order delivery to guests.

• Answer phones calls following Razzoo’s hospitality standards.
• Greet guests in warm, friendly and courteous manner
• Take To-Go phone orders following Razzoo’s standard phone procedures
• Describe menu items if requested by guest
• Suggest menu items if appropriate
• Ring up To-Go orders
• Expedite or help expedite To-Go orders in kitchen ensuring quality and completion of orders
• Manage Home Delivery communications
• Be responsive to guest needs at transactions
• Transact guest purchases accurately, making corrections and additions as necessary or requested
• Assist To-Go guests as necessary in taking large orders to their vehicles
• Manage payments accurately for To-Go orders, i.e, balance cash drawer and conduct cash-outs
• Support restaurant marketing initiatives
• Defer all guest questions regarding allergies to the Manager on Duty
• Be sensitive and responsive to guest complaints
• Seek assistance of manager on duty a when unable to resolve a guest issue
• Be observant of landscape and pick up trash as necessary
• Assist with bathroom check process
• Wipe counters, clean windows and pick up trash as necessary
• Assist service staff by refilling beverages, clearing plates, and helping to maintain tables and serve guests
• Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
• Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
• Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
• Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures
• Perform additional responsibilities as requested by a manager at any time

Licensing Requirements:

• ABC Certification – as required by state or local laws
• Food Handlers Certification – as required by state or local laws

Experience/Education/Knowledge:

• Experience in full service restaurant environment is helpful, but not required
• Successful completion of Razzoo’s training for this position required
• Must be of legal age to work required hours in compliance with federal, state or local laws

Physical Demands:

• Must be able to bend, stoop, lift and carry items up to 20 lbs.
• Move about the dining and kitchen areas quickly and carefully
• Stand/walk during entire shift
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects

Working Conditions:

• Stationed at restaurant entrance and dining areas
• Fast-paced environment
• Narrow spaces between dining tables and in kitchen area
• Several guests and co-workers moving about at same time
• Several guests or tasks to attend to at one time
• Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music
• Exposure to hot (kitchen) and cold (walk-ins) temperatures