What are the responsibilities and job description for the Parts Inside Sales Representative position at THOMAS CARS OF JOHNSTOWN LLC?
Description
Position Information: The full time Inside Sales Representative is responsible for customer service and incoming sales. This position will work directly with the Parts Inventory Manager and will also be responsible for promoting additional sales and exceptional customer satisfaction to increase parts sales.
Areas of Emphasis:
- Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication
- Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service”
- Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management
- Be a great team member
- Successfully Maintain the following accountabilities
- Manage incoming customer communication
- Promote additional sales
- Maintain all current brand training requirements
- Professionally handle any customer concerns as they arise
Duties and Responsibilities:
- Greet every customer, every day
- Maintain high ethical standards when dealing with customers, co-workers and vendors
- Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
- Answer calls in a timely and professional manner
- Maintain excellent relationships with accounts
- Works with all aspects of wholesale team to ensure customer is taken care of
- Provide a one stop shop for all customer needs
- Keep up to date on any special programs being promoted by External sales and brands
- Communicate bulk sales to purchaser/supervisor to ensure we are sourcing responsibly
- Offer related sales
- Completion of all OEM Training Requirements as assigned
- Attendance of all required meetings per directives
- Consistent learning on parts knowledge to provide excellent customer experience
- Maintain knowledge of dealership software and brand software ensuring all avenues are explored to benefit customer
- Assist customer to fill special circumstances, returns, or sales
- Act as customers advocate to address, and support all customer service issues that may deter business
- Communicate with all teams as necessary to ensure order accuracy
- Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards
Requirements
Qualifications: Valid driver’s license and good driving record. Ability to read and comprehend instructions and information. High school diploma or the equivalent. Previous automotive parts experience preferred.
Working Conditions: The Inside Sales Representative will work and move about the Parts department in a warehouse-type environment. S/he will be exposed to noise, dust, exhaust fumes, and other hazardous and nonhazardous materials. S/he must be able to lift up to 50 pounds. S/he will move about the parts area to work with the parts team as well as using a computer.
Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).
Thomas Automotive is an Equal Opportunity Employer
