Account Manager - Print Industry

We are looking for a friendly and energetic person to join the Thomas Printworks team!

Thomas Printworks is searching for a talented individual to work with our team. This is an opportunity for an enthusiastic, fast learner with a 'can do', positive, and cheerful attitude to join a stable company. You must be efficient, capable of multitasking, and possess the ability to apply your experience and knowledge to new and changing situations. The successful candidate will be a multitasker and possess the ability to meet deadlines. This is an Account Manager position based out of our Addison, TX location.

About Our Company: We are a privately held diversified printing services company with annual revenues of almost $65 million. We have been in business for over 60 years, with 25 locations operating throughout Texas, Arizona, Florida, and Minnesota. Thomas Printworks truly is “Everything Print” – From custom printed wallpaper, canvas art, wall graphics, sports, and stadium graphics, the museum mounted prints, marketing collateral, banner graphics, vehicle graphics, direct mail, and much more.

If you’re looking for a dynamic opportunity and would you like to work for a company where growth is encouraged, we may be a match.

Job responsibilities include:

• Engage customers to gather job requirements and translate customer requirements in detail to production, including shipping/postal instructions for disposition of the customers’ projects.
• May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.
• May forward/review proofs with the customer and obtain approval of materials.
• Ensure job instructions are entered and verified in the various departments or production systems and queued in the production schedule.
• Monitor progress of jobs throughout production, confer with production on counts and final runs, and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May mentor junior-level staff or work on special projects.
• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
• May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
• Maintain compliance with all company policies and procedures.

Required Skills

• Bachelor’s degree in a discipline related to functional work or role with 3-5 years of relevant work experience or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
• Able to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job. Must be able to recognize anomalies and critical situations and respond appropriately. Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at the level of detail required to resolve issues of moderate complexity.
• Requires very good communication skills with the ability to state messages clearly by using language that is easy for others to understand.
• Must be available for after hour and weekend communications with customers.
• Must be able to proactively listen to others to understand issues and situations. Must be able to clearly articulate business needs to both internal and external customers.
• Must be familiar with computers and software programs such as MS Office such as word processing, spreadsheets or other programs specific to the job to complete job duties successfully.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Print Industry: 1 year (Required)

Work Location: In person