Standard Job Developer

• High School diploma or GED equivalent
• Able to comprehend written material and communicate orally and in writing with employees and customers easily and effectively.
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• General earthmoving and generator equipment knowledge.
• Experience in relevant service management preferred but not required.

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures, and regulations.
• Develop and maintain a cohesive team effort between all departments to achieve objectives of profitable growth, customer satisfaction, and a continuous improvement of service operations.
• Communicate effectively with internal and external customers.
• Create and maintain all areas of the Standard Job database in Builder G3 and DBS including but not limited to annual pricing updates, data validation, etc.
• Provide analysis of areas that will need improvement for Standard Jobs and provide ideas for implementation to include but not limited to utilization rate, standard job accuracy/performance. Tracking Standard Job efficiencies and updating as needed.
• Promote proper use of Standard Jobs through information and training.
• Maintain active user list in various Service applications adding/removing users as needed.
• Performs other duties as assigned.

• Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change.
• Facilitating / Presenting: Enables cooperative and productive group interactions. Clarifies the agenda by identifying the key issues, objectives, and stakeholder expectations. Guides the discussion of complex or divisive issues to help members develop insights and remain engaged with the task. Tailors presentation style to the audience with interaction and feedback to hold their attention.
• Professional Astuteness: Understands how their roles, products, and services relate to and impact those of other work units. Properly identifies decision makers and the individuals who can influence them. Builds relationships with key players to gain support and get things done within ethical parameters. Uses knowledge of the organizational climate to solve problems and accomplish goals.
• Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources and organizes the information according to the research needs.
• Analytical: Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compares alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root cause. Generates a range of creative solutions, choosing the most appropriate option.
• Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift up to 20-50 pounds occasionally.

Listing is current as of Feb 05, 2024 10:45 AM