What are the responsibilities and job description for the Service Coordinator position at Thompson Solutions Group?
Service Coordinator - Join Our Dynamic Team!
We are looking for a proactive and organized Service Coordinator to play a key role in supporting our Electrical Service Team! As a vital member of our team, you'll work closely with both our field team and customers to ensure smooth operations, timely project execution, and exceptional customer satisfaction. If you're passionate about working in a fast-paced environment, have strong communication skills, and thrive on keeping projects running smoothly, we'd love to hear from you!
Key Responsibilities:
- Team Collaboration: Partner with the administrative team to efficiently schedule and coordinate service calls alongside ongoing project work.
- Paperwork & Billing Coordination: Ensure the smooth flow of documentation and billing, ensuring accuracy and timeliness.
- Inventory Management: Work with purchasing and technicians to manage van inventories, set standards, and establish a streamlined replenishment process.
- Customer Feedback: After each service job, gather feedback from customers, summarize insights, and identify opportunities for improvement to enhance future services.
- Point of Contact: Serve as a key communication link between customers and technicians to address any questions or issues.
- Pre-Job Site Coordination: Collaborate with various departments to ensure all necessary pre-qualification and job-site requirements are met before heading to the field.
- On-the-Go Support: Occasionally deliver parts and materials to job sites to keep projects on track.
What We’re Looking For:
- Experience & Education: Bachelor’s or associate’s degree in engineering, project management, construction, or a related field OR 3 years of experience in construction or project coordination. Equivalent combinations of education and experience are welcome.
- Strong Organizational Skills: Detail-oriented with the ability to juggle multiple tasks and prioritize effectively in a busy, deadline-driven environment.
- Problem Solver: Adapt and improve systems to help ensure the successful planning and execution of projects.
- Team Player: Ability to collaborate with project managers and other team members to ensure that all pre- and post-deployment activities are properly tracked and documented.
- Travel Ready: Must possess a valid driver’s license and be comfortable with occasional travel to job sites and meetings.
- Tech Savvy: Proficient with MS Office and willing to learn construction-specific software tools.
If you’re looking for a role where no two days are the same and want to be part of a dynamic and supportive team, this is your chance! Apply today and help us deliver exceptional service to our valued customers!
