COMPANY OVERVIEW

Thompson Truck Group is an International Truck dealership with locations in Knoxville, Cookeville, Morristown, TN, and Bristol VA. With trucks, trailers, parts, service, and leasing, our mission is One Team, One Drive, and One Result: UPTIME!

We are heavily investing in our facilities, training, software, tools, and equipment as we strive to become the industry’s employer of choice. Our driving force is a vision that embraces our priorities: customers, employees, and communities we support. Guided by our core values of Humility, Persistence, Respect, and Lasting Relationships, we cultivate a culture that champions collaboration and advancement.

POSITION OVERVIEW

Thompson Truck Group is currently seeking an individual to join our team as a Parts Counter Sales Representative. In this role you will have the opportunity to:

• Assist customers with their parts questions and needs, either in person or via the telephone
• Handle cash and other purchasing transactions
• Effectively communicate features, benefits, and warranty policy information to customers
• Coordinate and arrange daily order shipments, deliveries and pick up
• Maintain records of repair orders, invoices, insurance estimates and special-order parts
• Issue parts return credits as outlined in company guidelines, maintaining accuracy of information for price verification
• Any other parts department duties

Individuals who are successful in this role are team players with a strong commitment to customer service, have a willingness to learn new products and product updates and possess excellent written and verbal communication skills.

POSITION MINIMUM & PREFERRED QUALIFICATIONS

• High school diploma or equivalent
• Minimum 1-year prior customer service experience
• Basic computer knowledge to include Microsoft Office and Outlook
• Parts computer management applications experience preferred
• Ability to work a flexible schedule to include some weekends and evenings 
• Standing for long periods of time, kneeling, reaching and team lifting up to 150 pounds

WORK ENVIRONMENT

BENEFITS

• Competitive hourly wage depending on experience
• Medical, dental, vision
• 401k with company match
• Company paid life insurance and supplemental insurance options
• Paid time off program
• (8) paid company holidays
• Recognition and rewards programs

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

It is the policy of Thompson Truck Group, LLC to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate will be adhered to by the company where appropriate.