Receptionist

Thompsons Auto Group At Thompsons Auto Group, we are dedicated to providing exceptional customer service, building a positive workplace, and supporting our community. Our values of integrity, a servant’s attitude, accountability, continuous improvement, teamwork, and fun guide our everyday interactions and define our workplace culture. Position Summary The Receptionist at Thompsons Auto Group is responsible for creating a warm, welcoming environment for customers, managing front desk duties, and supporting the service department with scheduling and administrative tasks. This role requires a customer-oriented individual with strong organizational skills, attention to detail, and professionalism. Key Responsibilities Front Desk & Customer Service Welcome and greet customers, clients, and vendors as they arrive, providing a positive first impression of Thompsons Auto Group. Answer and direct incoming phone calls promptly and professionally, ensuring calls are routed to the appropriate staff members. Assist customers with inquiries, providing information on service, sales, and dealership policies, and directing them to the correct department or team member.  Maintain a clean and organized front desk and lobby area to reflect the dealership’s commitment to customer satisfaction. Service Scheduling Schedule service appointments for customers, ensuring efficient utilization of service department resources.  Confirm upcoming service appointments via phone, text, or email, providing any necessary instructions or reminders to customers. Work closely with the service advisors to coordinate daily schedules and minimize wait times. Notify service team members of customer arrivals and ensure that all necessary documentation is prepared prior to appointments. Administrative Support Perform data entry and maintain accurate records of customer interactions, service appointments, and related documentation. Prepare, sort, and distribute incoming mail and faxes, manage outgoing mail, and coordinate package shipments. Support dealership staff by preparing documents, organizing files, and updating customer and vehicle records as necessary. Monitor and maintain inventory of office supplies, placing orders as needed to ensure continuous operations. Cashiering & Payment Processing Handle cashiering duties as needed, processing customer payments for services, parts, or vehicles. Ensure accuracy in all transactions, providing receipts and balancing the cash drawer at the end of each shift. Assisting Sales & Service Departments Coordinate with the sales and service teams to manage customer flow and reduce wait times, enhancing the overall customer experience. Notify sales or service staff of customer arrivals, walk-ins, or scheduled appointments to streamline customer service. Collect and organize customer feedback forms, delivering them to relevant team members for review and follow-up. Qualifications Education & Experience : High school diploma or equivalent. Previous experience in customer service, reception, or scheduling is preferred but not required. Skills & Competencies : Strong customer service skills with a welcoming attitude. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn dealership management software. Strong verbal and written communication skills. Ability to multitask in a fast-paced environment with strong attention to detail. Professional appearance and demeanor, aligning with Thompsons’ commitment to integrity and customer care. Physical Requirements : Ability to sit, stand, and walk for extended periods and perform repetitive tasks such as phone handling and typing. Occasionally required to lift up to 15 lbs, such as files or office supplies. Expectations & Thompsons' Values The Receptionist should embody Thompsons Auto Group’s values by delivering top-notch service with integrity, supporting teamwork across departments, and maintaining a servant’s attitude to ensure an outstanding experience for every customer. Powered by JazzHR