Golf Shop Assistant

Position Purpose:

Assist golf management in all aspects of the golf operation of Thornberry Creek at Oneida.

Essential Functions:

• Completes all transactions on the point of sale (POS) system and handles all forms of payments in accordance with the cash handling procedures.

• Communicates verbally as well as in writing to customers on a daily basis to satisfy guest questions to ensure guest satisfaction.

• Meet and greet guests as they arrive.

• Takes tee times via phone and in person throughout the day and keeps tee sheet up to date and accurate.

• Receive and record necessary arrangements for reservations and special functions for the Golf Course

• Help to facilitate:

• Tee Sheet operation

• Golf outing preparations

• Golf league check ins

• Calculation of league results

• Other duties as assigned by management.

• Strong customer service skills and personality

• Basic knowledge of golf product use, functionality, and quality, as well as apparel

• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.

• Ability to read, write and speak the English language sufficient to communicate with guests.

• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to operate a keyboard and Point of Sale procedures to handle cashier functions.

• Knowledge of the golf game and golf etiquette are necessary.

• Strong customer service skills and personality

• Knowledge and understanding of the rules of play and etiquette of golf is required.

• Basic knowledge of golf product use, functionality, and quality, as well as apparel

• No prior golf course experience is required but 1-2 years of previous golf course employment is preferred.

• Must be 18 years old and able to obtain a bartender’s licenses within 30 days of employment and maintain such licensure.

• A current valid driver's license is required.