What are the responsibilities and job description for the Hotel - Guest Services Attendant (GSA) position at THREE RIVERS CASINO?
Description
The Guest Services Attendant (GSA) is responsible for actively welcoming guests and providing prompt, safe shuttle and valet services upon guest arrival and departure.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Courteously and enthusiastically greets guests, determines their needs and provides prompt valet, shuttle and luggage service.
- Cheerfully greets guests, opening vehicle and main Casino doors, providing assistance as needed.
- Parks and retrieves guest vehicles ensuring the utmost in vehicle safety and use of equipment.
- Shuttles Casino guests’ to and from offsite properties and/or TRCR RV Park as instructed while obeying all traffic laws, providing a safe and enjoyable ride for TRCR patrons.
- Follows safety protocols and guidelines to prevent accidents and ensure the well-being of guests and their vehicles.
- Monitors the Valet area for cleanliness and organization, including keeping the TRCR Shuttle and Golf Cart clean and presentable.
- Informs Lead or Supervisor of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
- Remains current on room rates, room availability, group and property events, and emergency procedures.
- Informs management of guests’ special requests or needs.
- May assist with the deliveries of hotel amenities to guest rooms.
- Covers Porter services, when the Porter is not available.
- Other duties as directed by management.
WORK ENVIRONMENT
While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time. This position is determined to have a potential for possible exposure to bloodborne pathogens. At times this position requires Team Members to work in all types of weather conditions.
PHYSICAL REQUIREMENTS
- Must be able to sit, stand and/or walk for up to 8 hours.
- Must be able to carry, reach, twist, bend and squat frequently.
- Must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.
SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose.
Requirements
EXPERIENCE, EDUCATION AND ELIGIBILITY
- Minimum age requirement for this position is 18 years old.
- Must have a valid driver license and be insurable by TRCR’s insurance agency.
- Ability to drive a standard transmission preferred.
- General understanding of computer programs, including all windows applications required.
- Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
- Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
- Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
- Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.