Onboarding & Launch Manager

POSITION SUMMARY

The Onboarding & Launch Manager is the primary person responsible for successful training and onboarding of every new franchisee signed into the Threshold Brand family. A key responsibility is to coordinate and deliver a multi-month phased curriculum of group and individualized learning experiences. In addition, this role will be a lead partner during the launching phase of a new franchisee to assure important milestones are met for the health of the franchisee’s profitability in tandem with the business growth model. This role is also responsible for creating, evaluating, and maintaining all learning tools and systems to support the training and onboarding experience. Training will be delivered through a variety of channels, including classroom, workshops, web-conference, meetings, videos, lectures, group discussions, screen shares, and at times in-field learning.

• Coordinates all new franchisee multi-phased onboarding paths and drives franchisee accountability for a successful completion of the entire curriculum.
  • Responsible for all new owners (both startup and external transfers) from day of signing the FDD until completing the required onboarding path.
  • Coordinates training sessions with the appropriate home office staff and monitors franchisees’ progress of the training checklist.
  • Conducts tests and teach-back moments to assure each franchisee understands the material presented.
  • Confirm all pre-training requirements have been successfully completed prior to scheduling new franchisees for their on-site training.
  • Plans, coordinates, leads, and manages the on-site training week for all new franchisees whether in-person or virtually.

• Responsible for training tools, documentation and support staff are ready to deliver the best training experience possible.
  • Reviews all training documentation to ensure content is engaging, up-to-date and relevant to onboarding.
  • Designs, administers, and follows through on assessments that reinforce/confirm learning objectives.
  • Coordinates with home office to make sure appropriate departments are prepared to deliver content training for new franchisees.
  • Works with training specialists of each brand to confirm all tools and directives on the Operations and Owner’s intranet are accurate for executing and delivering new franchisee learning (specifically focusing on Start Up, Training, Safety and Customer Experience sections).

• Lead support for new franchisees during launch period into long-term engaged franchisee.
• Responsible for consistent and timely feedback to grow new franchisee business habits and growth expectations during the first 6-12 months of being open for business.
• Works with Brand President and Operation Managers to assure launch milestones and standards are relevant with current business systems & trends
• Strategic Business Planning & Coaching – Act as the primary liaison & coach for the launch phase. Drive the launch roadmap with each new franchise to grow the revenue and profit of their business.  Conducting regular meetings with each franchisee to determine progress on their plans and suggest alterations as needed at high frequency cadence. Focus on marketing execution, sales leads & closing rates, plus on target proforma matrix.
• Data Analysis - Monitor the business results of each assigned location and provide plans to optimize performance. Understanding of Profit & Loss statements and recommendations to maximize profitability in franchisee portfolio. Ability to utilize available data and work with our leadership team to prepare and present various reports and metrics on a weekly, monthly quarterly basis.

These key accountabilities and requirements are representative, but not all-inclusive.

• Demonstrated ability to train, influence, coach, and motivate.
• Experience in designing, implementing, evaluating, and refining training curricula across multiple delivery channels.
• Ability to deliver clear expectations concisely and appropriately.
• Ability to self-manage while working remotely
• Possessing analytical, problem-solving, and time-management/documentation skills.
• Experience with understanding and analyzing key financial reports. (Proformas and Profit and Loss Statements)
• Proficient with technology and the ability to transmit technology skills to others. (MS Excel, Word, PowerPoint, G-Suite)
• Knowledge and experience with Salesforce helpful.
• Minimum 2 years’ experience in training and/or franchise support.

Threshold Brands is an Equal Employment Opportunity Employer

Salary : $50 - $75