What are the responsibilities and job description for the Veterinary Client Service Representative position at Thrive Pet Healthcare?
Lien Animal Clinic is looking for a Full-Time Customer Service Representative to join our fun team!
Why work with us?
We are Lien Animal Clinic, a busy small-animal veterinary practice in West Seattle that has been serving our community since 1951. We are a fun, hard-working group of 4 doctors and 20 support staff that really care about each other and the patients in our care. We strive to provide our clients and their beloved pets with superior care from the moment they walk through our doors and are lucky enough to have some of the best clients you could ask for. We surround ourselves with positive co-workers who thrive in an environment where learning is encouraged, exceptional care is taught, and a little silliness is welcomed. We are looking for an addition to our team who will go the extra mile and can see themselves shine in a fast-paced, lively workplace.
JOB DESCRIPTION
The Client Service Representative is a position that works closely with the Veterinarians, Technicians & Assistants. This role includes administrative and personnel duties. The role of the Client Service Representative can be challenging and requires excellent interpersonal skills dealing with both clients and staff. He or she must be able to work independently, pay attention to detail, and respond quickly and calmly to crises.
This position requires good computer skills, strong math skills and the ability to make change. At a minimum, a high school diploma or equivalent is required. Since the CSR team is occasionally called upon to assist with patients, the position requires an employee capable of lifting up to 50# unaided and able to stand or walk for most of the day. This person must be able to qualify for a Washington State Medication Clerk License within 90 days of hire.
QUALIFICATIONS
Strong Client service skills, friendly, professional and courteous.
Strong Organizational Skills
Good interpersonal communication skills.
Excellent verbal and written skills are mandatory.
Ability to multi-task with continuous interruptions and focus on accurate data entry.
Ability to work cooperatively in a team environment
Work with a multi-line phone system
Experience with Microsoft Office Suite is desired.
Prior experience working in a veterinary clinic or other medical clinic is a plus.
We invest heavily in our employees' long-term growth and happiness. We offer wonderful benefit packages including medical, vision and dental insurance, plus a 100% paid life insurance policy for you too! PTO, internal and external continuing education, bonuses, dynamic pet care discounts, 401K, and much, much, more!
If you want to make a positive impact on our clients and patients lives, then we want you on our team. Apply Today!
