What are the responsibilities and job description for the Veterinary Client Service Representative position at Thrive Pet Healthcare?
We are seeking an upbeat, self-starter with customer service experience to join our team at All Valley Animal Care Center!
This is a full-time position, so our ideal candidate will be able to work between 30-40 hours a week, which will include a combination of day, evening, weekend, and holiday shifts. *Veterinary experience preferred*
Check out our amazing benefits!!
- Competitive pay
- Hospital Incentive Program
- Medical/Dental/Vision/Life Insurance packages
- 401K Matching
- Pet discounts for up to five of your own pets at any Thrive Pet Healthcare location
- Access to free continuing education and other learning opportunities
- Paid Parental Leave
- Paid "Purr-rental" leave for new adoptions
- Mental Health and Wellness Support
- Tuition Support and Discounted Tuition Rates through Penn Foster!
- Employee Assistance Program
- Continued Career Opportunities
The ideal candidate is:
- Professional
- Dependable
- Demonstrates a positive attitude
- Excellent Communication
- Enjoys working with awesome co-workers
- Superior customer service skills
- Loves pets and people
Job Duties:
- Providing quality, professional service to all clients whether in person, over the phone, or through email. Readily acknowledges and engages clients and actively listens to their concerns. Serves as liaison between client and DVM.
- Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals. Demonstrates ability to triage situations and advise a client when an appointment is recommended. Makes reminder calls as necessary
- Accurately scheduling appointments and boarding reservations as applicable.
- Precisely dispensing pharmaceuticals as needed and calls in prescriptions to pharmacies.
- Using computer information system to accurately process client payments and maintain current client/patient records. Ensures appropriate forms are completed for euthanasia, surgeries, etc.
- Providing knowledgeable information to clients regarding our products and services.
- Accurately processing payments and balancing cash receipts.
- Assisting in maintaining the cleanliness of client areas.
Why work at All Valley Animal Care Center?
Although our hospital mascot, Forrest, is reason enough to work here, we also have an amazing team that works very well together.
If you are passionate about pets and providing exceptional customer service, we want you to join our team! For more details about our hospital check out our website: https://allvalleyanimal.com/
Apply today! We look forward to hearing from you!
Salary : $33,000 - $41,700
