What are the responsibilities and job description for the Customer Partnerships Lead position at Tight?
Job Title
Customer Partnerships Lead (path to Head of Customer Partnerships)
Description
The Tight HQ is in Washington, DC, in the renowned Dupont Circle neighborhood, directly across the street from the Dupont Circle Metro Station. We are in our high-energy office 5 days a week, and we’re looking to bring on a Customer Partnerships leader who embraces the opportunity to collaborate with high-trajectory teammates in our HQ. Tight is growing at a rapid pace, with 50% year-over-year employee growth, and we’re looking for a leader who not only embraces the growth but also is excited by the amount of change that comes with this growth.
Many financial technology (FinTech) platforms are building products that leverage Tight's Embedded Accounting APIs and SDKs; over 1.3M users are leveraging said products. Tight's team aids these FinTechs in how to leverage its APIs and SDKs to build these products. Tight's Solutions Engineering team interfaces directly with the FinTech's engineers, and Tight's Customer Success team interfaces directly with the FinTech's customer support teams to help with end user support.
Tight is now creating a Customer Partnerships operation, which will encapsulate the following areas (on a per-customer-partner basis):
1. Onboarding
2. Adoption (including activation rates, retention rates, and cohort analysis)
3. Support
4. Revenue growth (which all of the above lead to)
We're looking for an enthusiastic, quick, and passionate leader who is an expert at:
- Determining when/what data is needed
- Provides data-centric enterprise-level support to growing enterprise customers
- Implementing actions that lead to improved outcomes, as indicated by KPIs (propose, get approval, and take action)
- Tracking revenue and growth indicators
- Using data and enterprise customer feedback to drive product strategy/decisions
Qualifications
The following qualifications should help build confidence in the ability to grow into the above responsibilities:
- 3 to 10 years of experience engaging with B2B clients
- Proven ability to use data to drive strategic decisions
- Experience suggesting and implementing new processes for internal teams as well as external interfaces
- Strong writing skills
Importantly, at Tight, we are looking to utilize your existing skills to improve the customer experience, and then the sky's the limit responsibility/growth wise based on where your skill development and interests lead.