User Growth Account & Operations Manager MBA Graduate (TikTok Shop - User Growth) - 2024 Start (MBA)

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team Introduction

TikTok User Growth team is focused on driving new program innovation to accelerate Seller success. We see our role as collaborative across the TitTok Shop landscape. We value our internal partners' opinions and will set forth a working environment that spurs creativity.

We are looking for a results oriented Account and Operations Manager who is passionate about executing programs to improve productivity, support the vision of the entire organization, work cross collaboratively to drive Seller and User success, while mitigating risks before they become roadblocks.

Responsibilities:

• Drive TikTok Shop US consumer growth and implement relevant best-selling product strategies, for first time consumers and repeat customers
• Own and manage daily, weekly and monthly reporting for the User Growth Seller landscape
• Work in parallel with XFN teams, to organize and coordinate projects, produce analysis, reviews and insights with the Account Managers and Business Analysts
• Provide action plans and timelines for performance improvement as needed
• Manage existing Seller relationships and accelerate Seller success through incentive based, time bound programs to provide visibility, reach and sell-through
• Ability to demonstrate versatility by managing multiple responsibilities and pivoting when asked
• Accumulate and share knowledge to drive best practices with internal and external teams
  
  

Qualifications

Minimum Qualifications

• Bachelor’s Degree in Business, Economics, Finance, Communications, or a related field.
• Build relationships and possess strong interpersonal skills and the ability to work with a wide range of partners with diverse backgrounds
• A strong problem solver with excellent analytical skills and bias for using data to drive decision making
• Excellent written and verbal communication skills in a highly results-oriented environment
• Have high attention to detail and don't mind rolling up your sleeves
• Quick learner, proactive and resilient, and can cope well under pressure
  
  

Preferred Qualifications

• Currently pursuing Master's Degree in Business, Economics, Finance, Communications, or a related field.
• Knowledge of the US e-commerce landscape, consumer demands, digital evolution, and mobile transformation
• Graduation date no later than December 2024
  
  

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $112860 - $125400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.