Warehouse Worker / Counter Sales

All applications must be made online! Walk-in applications will not be considered.

Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Answers questions, provides information as needed. Generates sales through excellent customer service, add-on and up-selling. Performs all job responsibilities in a safe, timely and efficient manner.

Essential Duties and Responsibilities:

• Promptly assist customers at counter. Ask pertinent questions, provide information they may need, take orders and provide excellent customer service.
• Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect.
• Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing.
• Follow-up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer.
• Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.
• Provide product quotes as appropriate.
• Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse.
• Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
• Accurately fill customer orders as needed by retrieving requested material.
• Accurately and safely load & unload trucks as needed.
• Check in and put away material, verifying quantities and quality of received material. Maintain clear isles and walkways. Ensure material is properly organized.
• Assist in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc.
• Report back orders and/or material discrepancies.
• Accurately perform cycle counts as required.
• Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions.
• Perform vehicle and/or forklift inspections as required.
• Assist in year-end physical inventories as requested.
• Perform other responsibilities as directed.

Abilities and Physical Requirements: While performing the duties of this job, the employee is regularly required to stand; walk; use hands and arms to finger, handle, feel, carry, or reach. The employee is occasionally required to sit; climb or balance or stoop; kneel, crouch, or crawl. The employee is regularly required to lift up to 50 lbs. The employee is frequently required to lift up to 75 lbs. The employee is occasionally required to lift up to 100 lbs. The employee must be able to safely tolerate heat in the summer and cold in the winter. While performing the duties of this job, the employee is regularly required to talk or hear; read and identify numbers for accurate order filling and receiving of material, payment processing, etc. The employee is regularly required to apply sound reasoning and logic in performing daily tasks. The employee is required to be able to safely operate a forklift, pallet jack and/or wire-cutting machine.

Dress Code: We are professionals at the Tile Center and while we are not a suit and tie office we must always be appropriately dressed for work. Pants and shorts are to be worn at the waist. Pants and shirts that are tattered and have holes are not to be worn. No clothing that references alcohol, tobacco, sexual innuendo, or foul language is allowed.

Personal Responsibility: Taking responsibility means doing the task of the warehouse without having to be asked. It should be understood that these are your job responsibilities and it is required of you to get them done.

Customer Service: The Tile Center is a service company and the customers come first. Because of this we have to be vigilant with our time and make sure we are taking care of customers as well as our other job responsibilities. We can never forget that our focus is always on providing an unreal level of service to our customers.

Work Hours: The Tile Center is open Monday – Friday from 8am - 5pm. Employees are expected to be at work by 7:45 and leave when the last customer is helped and end of day processes completed.

Other Requirements: High School diploma or equivalent. Valid Driver’s license and reliable transportation to work. Applicant must be willing and able to submit to both pre-employment and random drug screenings; as well as a pre-employment back ground check.

The Tile Center is a family owned and operated business, we like to think of our employees and co-workers as family. There are times when different individual’s job responsibilities interfere with each other. We must maintain calm and positive attitudes and help each other when these problems arise remembering that the ultimate goal is the overall smooth and proficient operation of the Tile Center and most importantly providing courteous and efficient service to our customers.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $13 - $15