What are the responsibilities and job description for the Service Advisor position at Tim Dahle Mazda Murray?
We are now hiring for a Service Advisor to join our growing Service team.
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time.” Checks with dispatcher, if necessary.
What you’ll need to be our Service Advisor:
2 years' Experience Preferred.
Strong communication skills: Ability to effectively communicate with customers, technicians, and management.
Customer service focus: Passion for providing exceptional customer experiences.
Technical knowledge: Understanding of automotive service procedures and terminology.
Problem-solving skills: Ability to diagnose and resolve customer issues.
Sales skills: Ability to sell additional services and products.
Why you’ll love working with us:
Competitive salary and benefits package
Opportunities for professional growth and development
Supportive and collaborative work environment
State-of-the-art facilities and equipment
