Recreation Manager

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

• Paid time off for full-time, permanent employees.
• Employer-sponsored health plans.
• 401k match.
• Complimentary golf for employees and immediate family members.

SUMMARY:

The Recreation Manager is a key member of the residence club and hospitality team.  The position is responsible for leading the recreation department activities and experiences. In conjunction with the Resort Manager, the Recreation Manager will curate a coordinate a range of cultural programming, indoor, and outdoor activities designed to engage and excite both children and adults.  Activities will be inclusive and foster social interaction, learning, and fun.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

• Develop a thorough knowledge of the entire property, including, in part, residences, development plans, golf, tennis, and pickleball.
• Evaluate program activities effectiveness and participation levels.
• Maintain recreation inventory and coordinate with Resort Manager for reordering and corporate purchase approvals.
• Knowledge of a wide variety of recreation activities and programs including development and implementation.
• Continually evaluate recreation programs to ensure the needs of the guest and the goals of the department are being met.
• Manage daily operations of the Timbers Adventure Center which will include the fitness center; yoga, Timbers Tykes; pool and lawn games; Farm Hale events; Honor Snack Bar refills; and other special events. 
• Develop a solid working knowledge of the SMS, Alice platform, Teams-Up, and FareHarbor for guest activity management.
• Be available for social networking functions with guests and owners including Sunset Sessions, Coconut Tree Planting, and following-up on tree planting owner signs, and other events.
• Coordinate and manage schedules for the Spa Space to ensure optimal use of facilities.
• Assist in developing the budget to ensure cost-effective operations.

 Cultural Programming

• Develop, implement, and lead culturally appropriate arts, crafts, active, educational, and enriching activities that owners, members, and guests can participate in or observe.  Activities should be fun, engaging, and educational.

Outdoor Activities

• Plan, oversee, and lead onsite and offsite recreation activities, guided and self-guided, (1) outdoor on-site* adventure activities, , nature walks, kayaking, paddleboarding, biking; (2) onsite games and activities such as cornhole, pool volleyball, other lawn, lagoon, and pool interests; and (3) seasonal / special activities and events such as makahiki games, festive seasonal events, guest presenters, or other non-routine activities to enhance owner, member, and guest enjoyment. Ensure activities are safe, enjoyable, and are accessible to a wide range of activity interests, ages, and skill levels.

Pool Services

Oversee recreation attendants who will focus on keeping the pool areas clean, organized, and safe. Overseeing fresh towels are readily available at designated areas.  Maintains the pool surrounding areas to the highest standards of cleanliness.  Maintain lounge chairs, umbrellas, and water station are carefully arranged and regularly inspected. 

Outside Contractors

• Oversee outside contractors and their activities. Current contracted activities include yoga and pool fitness.

Tennis, Pickleball and Farm Site Organization

• Work with Resort Manager on court use reservations.
• Ensure tennis and farm facilities are kept in safe, operating condition.
• Monitor, replace, and/or make recommendations for site maintenance.
• Ensure supplies, including play equipment, safety equipment, food and beverage offerings, etc. are properly stocked and in good condition.

Staff Supervision and Training

• Recruit, train, and manage recreation team to ensure they understand their role and responsibilities.
• Oversee new hire on-boarding process to ensure staff are properly welcomed and trained in their first weeks of introduction.
• Knowledge and adherence to Company’s Core Values and Mission Statement, which are to be shared with the recreation team.
• Provide ongoing training to recreation team members, including health and safety standards, safety protocols, and customer service skills.
• Conduct regular performance evaluations and provide feedback to recreation team members to promote development and growth.
• Maintain weekly department schedule to ensure it is within budgeted labor parameters and is adjusted to meet property occupancy levels.

Common goals

• Work with other department managers to ensure property goals are achieved.
• Contribute to management team initiatives.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience

• High School Diploma or equivalent; additional education in hospitality management a plus.
• Proven experience in the same or similar role within the hospitality industry.
• Speak, read, and write English.
• Have a current Hawaii driver’s license.
• Have a current CPR/First Aid certification.
• Ability to give attention to detail.
• Ability to handle multiple tasks.
• Available to work various shifts, including evenings, weekends and holidays.
• Good judgement with the ability to make timely and sound decisions.
• Commitment to excellence and high standards.
• Versatility, flexibility, enthusiasm, and a willingness to work within changing priorities.

Required Knowledge and Skills

• Strong leadership and supervisory skills to manage a regular and seasonal team.
• Excellent communication and interpersonal skills to interact with team members, owners, and guests.
• Ability to work under pressure and handle multiple tasks efficiently.
• Proficient in using standard computer software (e.g. Microsoft Word, Excel, Outlook,)
• Correct business English, including spelling, grammar, and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person, by video conference, and over the telephone.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in both office and outdoor settings; work in adverse weather conditions, use standard office equipment; stamina to sit and stand for extended periods of time; strength to lift and carry up to 50 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.