Service Advisor

At Timbrook Automotive, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the customer service and work we offer is of the highest quality and ideal for our client’s life needs. Our dealership is interested in finding talented individuals that are seeking a rewarding and challenging career in the automotive industry. Out Timbrook Ford of Oakland dealership is ready to add a new Service Advisor to our team. We strive to achieve a level of excellence far above the industry standard. If you possess the unique ability to consistently provide outstanding Customer Service and a dedication to Excellence, please complete our online application.

Job Summary

A Service Advisor initiates automotive services and repairs by communicating with customers to ascertain performance problems and services requested. They verify warranty and service contract coverage; develop estimates; write repair orders and maintain customer rapport and records.

Specific Job-Related Duties and Responsibilities

• Assist customers in selecting suggested service in a friendly, professional, and efficient manner.
• Utilize walk around process to increase customer awareness of vehicle condition and build rapport.
• Generate service order estimates/quotes for customers.
• Schedule appointments and maintain an organized schedule.
• Conduct post-repair follow up.
• Resolve customer complaints.
• Maintain value, quality, and integrity.
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions.
• Other tasks as assigned.

General Company Related Duties and Responsibilities

• Report to work within acceptable time frames and company standards.
• Maintain appropriate degree of professionalism towards customers and coworkers.
• Competent in keeping up with a fast-moving and constantly changing workplace. Will have to switch gears rapidly from one activity to another, or perform several tasks simultaneously.

Qualifications

• Minimum high school diploma or GED equivalent required.
• Service Advisor experience preferred.
• Excellent communication and customer service skills
• Ability to work efficiently with limited supervision.
• Strong Computer & Phone Skills (Internet, MS Outlook)
• Experience with automotive software preferred.
• Professional appearance and work ethic
• Self-motivated, goal oriented, and ability to work within a fast-paced environment.
• Current, valid driver’s license required.
• Ability to work Monday- Friday with occasional weekend work.

Working Conditions

The employee will work indoors and outdoors in an auto shop environment.

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.