Customer Service Representative I

Job#: 2023-0817-CSRI Customer Service Representative I

Industry: Federal Aviation Administration

Job Type: Full-time

Years of Experience: 1 Year

Career Level: Entry

Education: HS Diploma or GED. AAS Degree preferred.

Location: Atlantic City, NJ/Government Site

Required Clearance Level: Ability to pass a NACI/NACLC

Travel: Minimum travel may be required

Qualifications

This position requires the ideal candidate to work at our government client site. They will represent our firm in the role of Customer Service Representative I. The ideal candidate MUST be professional in appearance as well as possess the follow skills:

• Initiate and resolves service request/problem incidents.
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records.
• Route calls to product line specialists, application, or system support specialists.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.
• Works with system administrators and developers to ensure services/incidents are completed.
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels.

As a successful Customer Service Representative I, you will be evaluated and provided more responsibility as determined by customer and corporate evaluation factors (Performance, Schedule, Quality, Understanding). The ideal candidate that has that continuously demonstrates a motivation for career progression will be considered for positions cultivating growth.

Responsibilities

The primary responsibilities of the Customer Service Representative I is to gain exposure to the overall operations of our Customer. Additional responsibilities include:

• Receive inbound calls and answer questions.
• Work with numbers to provide accurate metrics information to account performance and response of services provided.
• Update trouble ticket systems and follow up with customers.
• Data entry and typing.
• Provide exceptional customer service to account holders.
• Ability to complete all tasks or projects assigned, on time and with quality.

Specialized Experience

The ideal candidate will provide for the following:

· Good written and oral communication skills;

· Organizational skills;

· Attention to detail;

· Great Customer skills;

· Ability to work both individually and as part of a team; and

· Proven ability to produce quality work under deadlines.

Employment Statement

Applicants must be a US Citizen and possess the ability to pass a full background and drug test. Applicants selected will be subject to a background and education investigation.

Timitron Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

As a Virginia Values Veterans registered firm, we encourage our veterans who have served this country with pride, distinction, and honor to apply.

Covid-19 Vaccine Requirement

We will require full COVID vaccination for this job as directed by DoD/Federal contractor requirements. We committed to putting health and safety first for our employees, customers, teaming partners, and the communities we serve.

If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration as allowed by law.

Email Resume

Send your resume to careers@timitron.comto apply.

Job Type: Part-time

Pay: $19.56 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

Salary : $20