What are the responsibilities and job description for the Customer Service Representative II position at Timitron Corporation?
Job#: 2023-0817-CSRII Customer Service Representative II
Industry: Federal Aviation Administration
Job Type: Full-time
Years of Experience: 3 Years
Career Level: Junior
Education: HS Diploma or GED. AAS Degree preferred.
Location: Atlantic City, NJ/Government Site
Required Clearance Level: Ability to pass a NACI/NACLC
Travel: Minimum travel may be required
Qualifications
This position requires the ideal candidate to work at our government client site. They will represent our firm in the role of Customer Service Representative II. The ideal candidate MUST be professional in appearance as well as possess the follow skills:
- Initiate and resolves service request/problem incidents.
- Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records.
- Route calls to product line specialists, application, or system support specialists.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
- Works with system administrators and developers to ensure services/incidents are completed.
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels.
As a successful Customer Service Representative II, you will be evaluated and provided more responsibility as determined by customer and corporate evaluation factors (Performance, Schedule, Quality, Understanding). The ideal candidate that has that continuously demonstrates a motivation for career progression will be considered for positions cultivating growth.
Responsibilities
The primary responsibilities of the Customer Service Representative II is to gain exposure to the overall operations of our Customer. Additional responsibilities include:
- Receive inbound calls and answer questions.
- Work with numbers to provide accurate metrics information to account performance and response of services provided.
- Update trouble ticket systems and follow up with customers.
- Data entry and typing.
- Provide exceptional customer service to account holders.
- Ability to complete all tasks or projects assigned, on time and with quality.
Specialized Experience
The ideal candidate will provide for the following:
· Good written and oral communication skills;
· Organizational skills;
· Attention to detail;
· Great Customer skills;
· Ability to work both individually and as part of a team; and
· Proven ability to produce quality work under deadlines.
Employment Statement
Applicants must be a US Citizen and possess the ability to pass a full background and drug test. Applicants selected will be subject to a background and education investigation.
Timitron Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
As a Virginia Values Veterans registered firm, we encourage our veterans who have served this country with pride, distinction, and honor to apply.
Covid-19 Vaccine Requirement
We will require full COVID vaccination for this job as directed by DoD/Federal contractor requirements. We committed to putting health and safety first for our employees, customers, teaming partners, and the communities we serve.
If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration as allowed by law.
Email Resume
Send your resume to careers@timitron.comto apply.
Job Type: Full-time
Pay: $20.89 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Salary : $21