Security Supervisor

Job Description summary:

Responsible for coordinating and supervising the activities of all Security Associates on assigned shift to ensure the protection of life and property at the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide excellent guest service to both internal and external guests.
• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
• Monitors all areas of the property at all times, identifying potential security and/or safety risks and reporting same to the appropriate individual or entity for proper resolution.
• Ensures the quality of operations in the Security Department on assigned shift.
• Maintains a working knowledge of all rules and regulations of the Gaming Commission, and ensures strict adherence to same throughout the property.
• Protects company assets and gaming integrity through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor.
• Directs the flow of Security Reports to the proper individuals within the company, always maintaining the highest level of confidentiality.
• Advises Security Associates on assigned shift of duties and responsibilities, and ensures that they are completed in a timely, efficient manner.
• Maintains appropriate staffing levels in the Security Department by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating Associates, as needed.
• Reviews all Daily Activity Reports and prepares Shift Reports for Director of Security.
• Coordinates with the Surveillance Department when Security discovers a matter which needs further investigation or attention.
• Facilitates the flow of information throughout the department by attending regularly scheduled departmental meetings.
• Observes, documents, videotapes and reports any unusual or suspicious activities on property.
• Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to the appropriate individual or entity, for proper resolution.
• Reviews surveillance tapes and reports, providing detailed information to appropriate company officials and outside agencies, as needed.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Make suggestions and recommendations, as appropriate, with regard to possible changes in the policies and procedures of other departments, with the protection of company assets in mind.
• Maintains a series of critical keys, accessing locked areas as necessary.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES:        

Directly supervises the activities of all of the Security Associates on assigned shift.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Associate’s degree in Criminal Justice or related area preferred.  Two years supervisory experience in security / surveillance required. Must be a New York State licensed Security Guard.

SPECIAL QUALIFICATIONS:

Knowledge of, and experience with, closed circuit television equipment preferred.  Minimum of two years in law enforcement, surveillance, or related area required.  Must possess excellent observational and communication skills.  Must be able to detect any schemes or cheating activity aimed at the company or its’ guests.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret basic documents, such as policy and procedure manuals.  Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.  Ability to effectively present information in one-on-one and small group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is regularly required to talk or hear.  The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.  The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.   

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.  When on the project floor, the noise level increases to loud.