What are the responsibilities and job description for the Guest Relations Specialist position at Tioga Downs?
Spa
Do you have a passion for customer service? Tioga Downs is looking for Guest Relations Specialists to to provide top-notch customer service for our guests at our Spa.
Benefits Include:
Daycare services for employees only
Daycare open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
Generous 401K plan
Medical, Dental, Vision and Life Insurance available for full time employees
Paid Time Off, Sick Time and Holiday Pay
JOB DESCRIPTION SUMMARY:
Responsible for the customer service functions of the reception/boutique area of the spa. This includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking of all appointments, checking guests into the computer system and charging for services performed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Accurately book, change and cancel spa appointments
• Acknowledge and greet everyone who enters and leaves the facilities.
• Provide detailed descriptions of medical services, facility features, and hours of operation.
• Maintain a Spa Desk Bank.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete satisfaction.
• Maintain a clean, safe, fully stocked, and well-organized work area.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Communicate to management any and all concerns involving staff or guests within the establishment that require attention.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Strong customer service background. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication and listening skills, as well as basic computer knowledge.
PHYSICAL DEMANDS:
While performing the duties of this job, the associate is regularly required to talk and hear. The associate is also regularly required to stand, walk, sit and use hand to finger, handle or feel objects, tools or controls. The associate is occasionally required to reach with hands and arms, and to sit, climb, or balance, and stoop kneel, crouch, or crawl.
The associate must frequently lift and/or move up to twenty-five pounds, must occasionally lift and/or move up to fifty pounds, and must infrequently lift and/or move up to one hundred pounds.
WORK ENVIRONMENT:
The noise level in the work environment is usually mild to moderate.