What are the responsibilities and job description for the Front Desk/Sales Associate position at TITLE Boxing Club - Seattle?
TITLE Boxing Club International (TBCI) was ranked the #1 Fastest Growing Franchise in America, as ranked by Inc. Magazine in 2015. We offer explosive boxing and kickboxing group workouts to women and men across the US in our dynamic, modern franchise locations. Our people have heart. Every owner, trainer, general manager, sales and marketing person is here to connect with our members through the workout and stand alongside them in their life’s journey.
Description:
As one of our Sales Associate (SA) you generate revenue by creating excitement over goal attainment, enrolling members, and being in relationship with potential, new and existing members. This position is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation once reaching a specified productivity threshold. Your earning potential is limited only by your own personal drive and willingness to succeed.
Essential Duties & Responsibilities :
- Build community ties using company provided tools/programs. (i.e., Community outreach/Local Promotions, Corporate Sales on-sites)
- Create new business internally through member promotions, referrals and the dissemination of guest passes
- Create new business externally through outside promos (hot spot mini promos and planned events)
- Reach out to potential members by phone and set appointments for potential new business
- Promote specials to current and future guests
- Complete agreements and manage daily planner/leads
- Successfully attain personal revenue targets
- Tour potential members through the club and connect the guest to the facility, equipment, services and amenities
- Understand how TITLE Boxing Club products/services will satisfy the potential member's needs
- Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal
- Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level
- Effectively and professionally enroll guests using TITLE Boxing Club sales techniques and protocol
- Adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests
- Follow up with members that have enrolled to ensure we are exceeding expectations
- Provide the highest level of customer service possible when communicating and interacting with guests
- Assist in maintaining a clean and operational facility
Qualifications:
- 1-3 years of customer service or sales experience preferred
- Competitive drive to succeed in a commission sales and performance based culture
- Excellent customer service and communication skills
- Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives
- In-depth knowledge of sales practices and techniques
Certifications / Educational Requirements:
- High School Diploma or GED required
Physical Requirements:
- Must be able to lift 45 lbs.
- Typing, using the telephone and computer mouse
- Ability to demonstrate proper fitness techniques
- Frequent sitting, standing, walking and stair climbing
Perks:
- Fun environment
- Many classes
- Personal training opportunities
Salary : $19 - $20
