Help Desk Technician

Description

**Please note that we will follow-up to your application via email. Often those emails are captured in Junk Mail. Please check your email frequently for communication from us regarding your application.**

Are you a self-motivated and highly resourceful person who is capable of dominating the markets we serve? Do innovation, information, and teamwork excite you? Are you an avid learner who is always looking to improve?

TOK is seeking a talented Help Desk Technician who will be responsible for support and management of computers, devices, and software. This position will assist with technical troubleshooting, and ensure adequate communication and training is provided to end users. 

Who We Are:

• Locally and independently owned company founded in 1991.
• The leading commercial real estate firm in Idaho.
• Voted by our employees as one of Idaho’s Best Places to Work for fourteen (15!) consecutive years. We encourage you to join our team and see why!

As a Help Desk Technician, a typical day includes performing these essential duties and responsibilities

• Daily user device support and management
• Participate in user support team and handle tickets through Help Desk to support growing user base for local and remote users
• Troubleshooting user’s computers, smart phones, and tablets, providing first level hardware and software support.
• Troubleshooting user’s software applications, Outlook, Word, Excel, PowerPoint, Adobe, and other miscellaneous software      applications.
• Instruct and train users in use of computer hardware, systems and applications.
• Keep abreast of changes occurring in technology and the best approach for keeping systems current, and the best course and timing for software upgrades.
• Proactive computer maintenance physically and digitally cleaning computers. 
• Reliable and predictable attendance required.
• Other IT duties as assigned by Management. 

Requirements

Essential knowledge, skills and abilities needed to succeed:

• 1-2 years’ experience supporting Windows based devices and hardware required.
• 1-2 years’ experience administering companywide software systems for business solutions based on Windows Operating System required.
• Strong verbal and written communication skills.
• Demonstrate intermediate skills in Microsoft Word, Excel, and Outlook. 
• Ability to work under pressure in a fast-paced environment, with outstanding time management and organizational skills.
• Demonstrate the ability to maintain professional relationships while providing legendary customer service by always treating others with respect, working towards a common goal, and responding timely to issues, requests and problems.
• A proven track record of taking ownership, managing a project, and process improvement. 
• Ability to extrapolate complex technical jargon and explain it to non-IT users in friendly, easy-to-understand terminology.
• Ability to remain professional while occasionally working in stressful situations.

Essential physical abilities required:

• Must be able to remain in a stationary position at least 50% of the time, occasionally move about the office to access necessary materials, and operate a computer and other office machinery.
• Must be able to effectively communicate with clients and team members, as well as be able to interpret instructions and exchange accurate information. 
• Must have sufficient visual and mental perception, which allows the employee to comprehend written work requirements, and determine necessary actions required to meet the finished product standards. 
• Must be able to lift and carry objects up to 30 pounds and work in an office environment that may require walking, bending, stooping, kneeling, crouching, and sitting for long periods of time.
• Must be able to crawl and position oneself to maintain computers in the workplace, including under the desks, in the server room, etc.