Service Advisor

Tom Kadlec Honda has had the privilege of serving the Rochester community since 1979. We exist to help our family, friends and community enjoy life at every stage! 

So, if you are looking for an opportunity with excellent career growth while working for a company that is always growing and training their team members, then apply here as a service advisor!

BENEFITS

• A generous pay plan that includes the opportunity for bonuses 
• A state-of-the-art facility
• Fully vested traditional and/or Roth IRA 401(k) with a company match
• Paid time off (PTO) such as sick days and vacation days
• Health, dental and vision insurance
• Employer paid life insurance
• Short-term and long-term disability
• 24/7 employee assistance programs (up to 10 sessions per year)
• Health savings account (HSA) and flexible spending account (FSA)
• Financial planning resources
• Identity theft protection and legal support
• On-going training opportunities
• Opportunity for advancement and professional development

RESPONSIBILITIES

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS

• Being honest, transparent, a driven team player and owning it
• Putting people first
• Providing the highest quality environment and products
• Must have a valid driver's license
• Positive and friendly attitude
• Customer Service experience is preferred
• Above average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity