Produce Manager

Duties & Responsibilities Customer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service.
• Assist customers by making product suggestions.
• Engage in suggestive selling using telephone interactions, in‑store intercom announcements, and one‑on‑one customer interaction.
• Answer incoming calls appropriately; resolve customer complaints and escalate to the Store Director when necessary.

Department Operations & Production

• Plan daily operations and monitor production processes according to company procedures and profitability goals.
• Trim, cut, wrap, tray, display, and water produce products.
• Build produce displays; rotate inventory and discard outdated or spoiled product.
• Maintain cleanliness, organization, and sanitation in the work area and department.
• Implement seasonal and promotional displays.
• Maintain and monitor Salad Bar or Fresh‑Made operations where applicable.
• Ensure all product freshness, quality, and departmental standards are followed.

Supervision, Scheduling & Employee Development

• Monitor employee productivity and evaluate overall performance.
• Schedule employees to ensure appropriate coverage and service levels.
• Maintain knowledge of all tasks performed within the department, including opening and closing duties.
• Supervise, train, and assign duties to department employees.
• Train employees in store policies, sales techniques, and record‑keeping procedures.
• Identify and develop high‑potential employees for advancement.
• Initiate personnel actions, including interviews, transfers, promotions, and disciplinary steps.

Inventory Management & Reporting

• Prepare sales and inventory reports; participate in physical inventory every four weeks.
• Control inventory to ensure proper product quantity, quality, and freshness; stock and rotate produce according to division standards.
• Maintain and organize the produce cooler, ensuring proper rotation and storage.
• Manage shrink and cost control within the department.
• Ensure proper code‑dating procedures for all produce items.
• Maintain accurate daily log sheets, Fresh‑Made production charts, and labor/sales documentation.

Food Safety, Cleanliness & Compliance

• Ensure temperatures are properly maintained during all phases of preparation, display, and storage.
• Maintain accurate signage, pricing, and Country of Origin Labeling (COOL).
• Comply with all retail labeling laws, federal/state regulations, company policies, and code‑dating standards.
• Comply with workplace safety rules; ensure all areas, equipment, coolers, and display spaces meet sanitation and safety standards.
• Follow emergency procedures during equipment or software malfunctions.

Receiving, Equipment Operation & Back Room Procedures

• Perform receiving duties: break down loads, verify orders using invoices, inspect quality, report shortages, stock and rotate product.
• Follow all temperature, storage, and packaging guidelines.
• Process administrative paperwork and maintain accurate records.
• Operate produce‑related equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.
• Use computer software and electronic ordering devices to place product orders.

Team Communication & Store Integration

• Attend and participate in sales meetings.
• Communicate department performance, goals, and sales opportunities to employees.
• Ensure compliance with company grooming and dress code standards.

Professional Standards

• Perform all duties safely, accurately, and with honesty and integrity.
• Carry out any other necessary or assigned responsibilities.