What are the responsibilities and job description for the Assistant Manager - Gaylord position at Tommy's Express?
Assistant Manager - Gaylord
Tommy’s is looking for an individual to exceed guest expectations while providing a friendly guest experience. The Assistant Site Manager will help with daily operations under the general manager and ensure all company standards are being followed.
What can Tommy's offer you?
- Competitive base pay and annual bonus
- Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
- 401k match and complimentary financial planning services with Merrill Lynch
- Paid time off and paid holidays
- Opportunity for continued education and tuition assistance
- Valuable learning and development program
- Significant ability to grow internally for motivated and strong performing team members
- Fun, energetic, family-oriented work culture with an emphasis on team member morale
- Flexible schedule
- Nationwide presence for future job opportunities across the US
- Free Car Washes!
Position Responsibilities
- Oversee all aspects of the site
- Retain and create new guest relations
- Maintain unit, grounds, and car wash
- Must have an open availability and work 40-45 hours per week
- Must be proficient in all opening and closing tasks.
- Update checklist, inventory, and reports as needed
- Communicate good news, bad news, breakdowns, etc. with General Manager and Shift Leads
- Implement and enforce policies, procedures, and the employee handbook to all team members
- Enforce cleaning and hourly inspections to be enforced by management
- Unit Management: work with the General Manager to ensure that all unit responsibilities are complete
- This may include assistance with scheduling team members in Deputy and/or communication in applicant profiles in UKG.
- Car wash management
- Guest damage/ incident claims: handle guests in a positive manner, collect data for the Management team, assist with the completion of a claim, ordering parts, calling guests, etc.
- Enforce completion of checklists
- Perform and enforce hourly inspection and follow-up on issues
- Drive for Top Level KPI’s within the franchise community
- Be an Ambassador for our Unlimited Club
- Hold Site to Franchise Standard of Operations Guide
- Oversee wash cleaning and bring attention to any required maintenance, enforcing completion of the Wash Cleaning List
- Ensure every team member in Flight Deck 1 is using proper dialog
- Team Member Relations:
- Managing a team and developing relationships
- Following checklists
- Providing team accountability
- Any additional tasks that pertain to benefiting the company and taking care of the guests
Training Responsibilities:
- Train new team members and franchisees on all team member positions utilizing Tommy’s U training tools and systems and verifying completion of all assigned training
- Ensure team members and franchisees are knowledgeable on situational awareness and safety procedures
- Develop Future Leaders Assistant Site Leader and franchisee’s on the following items
- How to run a shift
- How to make a schedule
- How to handle and warranty request report
- How to handle issues with team members and complete proper documentation
- How to complete and manage the hourly position board
Position Qualifications & Candidate Attributes:
- 2 Years Assistant Managerial Experience
- Proven Experience in a successful guest service role
- Exceptional verbal and communication skills
- Must be able to problem solve and multi-task
- High School Diploma or GED
Work Environment
- This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work. The job works is fun, clean, and fast pace.
Physical Demands
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member must be able to:
- Able to work in a fast pace environment with urgency
- Able to move about inside the office to access file cabinets and office machinery, etc.
- Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
- Able to move equipment weighing up to 30 pounds.
- Able to work and commute in all weather conditions
- Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
Company Overview:
Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.
