Operations Assistant Manager

Assistant Operations Manager Reports to: Operations Manager

Department: Ozarks Heritage Preserve Operations

Direct Reports: Yes

Status: Exempt, Full-Time

Job Overview: Johnny Morris Ozarks Heritage Preserve in Ridgedale, MO is seeking an experienced and dynamic ASSISTANT OPERATIONS MANAGER to join our team. This individual is responsible for supervising the visitor access/hospitality experience of the Lost Canyon Cave Trail and Ancient Ozarks Heritage Museum. Assist in planning, promoting, organizing, and providing operational leadership support for the Johnny Morris Ozarks Heritage Preserve at Top of the Rock. This includes implementing policies and procedures that promote positive visitor experience.

Primary Functions

• Provide frequent and consistent feedback to cashiers to assure exceptional customer service is provided and all policies and procedures are being followed.
• Participation in a daily manager on duty rotation.
• Perform daily procedures necessary to collect and account adequately for all revenues received by admission fees.
• Ensures that Guest Services Leads/Associates are all in proper uniform, arriving and breaking at correct times and otherwise upholding all departmental conduct guidelines.
• Corrects Guest Services Leads/Associates as necessary and reports infractions that cannot be verbally resolved to Operations Manager as appropriate.
• Performs supervisory functions including making change for cashiers, performing "return" transactions, counting and reconciling tills to cash out cashiers and resolve discrepancies, and reconciliation of daily receipts/reports at closing.
• Welcome guests, answer questions, and direct guests to the appropriate venues.
• Assists Operations Manager in achieving sales goals and operational/labor budget for Operations.
• Assists Operations Manager by completing data entry and fulfillment required in admissions, and membership sales program, ensures ticketing systems are accurate with correct membership information.
• Assists Operations Manager with various reports and information retrieval from multiple computer databases and systems.
• Responds to inquiries from the general public via telephone, in person, mail and email, providing information accurately and directly.
• Manage timecards for associates including scheduling, approving, and reviewing pre-payroll processing.
• Provide frequent and consistent feedback to cashiers and front-line staff to assure exceptional customer service is provided and all policies and procedures are being followed.
• Ability to work well under pressure and balance multiple priorities and assignments
• Must be highly service focused with a desire to engage with guests
• Oversee the day-to-day maintenance program (working with contractors) for golf cart operations.
• Oversee the day-to-day functions to include receiving, stocking and organizing the retail shop in the welcome center.
• Must have ability to support operations 7-days a week, including weekends, evenings, and holidays.
• Ensure proper handling of customer credit card information, in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
• Must adhere to all company/department safety standards and policies.
• Must be open to working mandatory/approved overtime to support the business needs when necessary.
• Must be open to working weekends/weekdays/nights when necessary/critical to support the business.
• Must have an approved driving record and operate a company vehicle if required/applicable

Knowledge, Skills, and Abilities

• 2 years of experience working in tourism, hospitality, customer service field.
• 5 years related experience leading/managing an operation employing at least 20 employees.
• Experience training, coaching and evaluating employees, and directing others to do the same required.
• Proven competency working with Microsoft Suite.
• Experience preferred but not required working with Blackbaud ALTRU or any ticketing /POS systems
• Requires walking / standing; lifting, stooping, and sitting
• Any combination of experience, education, skills, certification(s) etc. will be taken into consideration
• Must be able to work in an environment with exposure to sunlight, various animals, weather, loud sounds, low lighting, close quarters, high/low temperatures, etc.

Additional Competencies

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair, and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

We offer the following benefits by joining our team:

Full Time:

• Store/Attraction employee discounts
• Medical, Vision, Dental, Company Paid Life Insurance, LTD, STD, 401(k)
• Paid Time Off

About Us:

Founded by Johnny Morris', Bass Pro Shops founder, Top of the Rock overlooks the Ozark Mountains and Table Rock Lake, preserving Missouri's history and natural beauty. Top of the Rock features the Lost Canyon Cave and Nature Trail and the Ancient Ozarks Natural History Museum among many other sites and ventures.

Salary : $28,200 - $35,600