Booking Specialist

About Company

Join TAL, a leading NVOCC and esteemed member of WCA, JC, and GLA. Since 2009, we've been dedicated to professionalism, precision, and innovation in logistics services. Our comprehensive offerings include sea, air, and multi-modal transportation, along with supply chain solutions. We prioritize employee health, corporate social responsibility, and sustainable development.

Topasia International Logistics U.S. CO. LTD. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are looking forward to you joining us!

Key Responsibilities

1. Booking Management

• Receive and process offline/online customer booking requests, completing detailed booking information
• Coordinate and communicate with auditing personnel to handle booking review issues
• Track booking status in real-time, expedite booking confirmations, and handle booking failures
• Confirm booking schedules meet customer requirements and coordinate booking adjustments
• Process booking update information, modify and send updated booking confirmations to customers
• Manage fixed space requirements and booking situations
• Obtain necessary information and documentation for special commodity bookings

2. Customer Relationship Maintenance

• Conduct regular follow-ups to understand customers' latest requirements, shipping plans, and booking confirmation usage
• Proactively update quotations, follow up on customer shipments, and promote competitive routes and space
• Prepare customer dynamics and requirement information for customer service meetings

3. Shipment Creation and Follow-up

• Register checklists, input receivable charges, correct erroneous charges, and lock shipments
• Follow up on customer container pickup and usage before and after booking cut-off periods
• Cancel or postpone unused bookings
• Check vessel departure status, update ATD/ETD, and prompt customers to provide documentation
• Send cost confirmation sheets after vessel departure, issue invoices, collect payments, and process express releases
• Send monthly statements and invoices to credit account customers

4. Supplier Management (e.g., Trucking Services)

• Communicate and coordinate container loading times and requirements, issue work instructions
• Verify latest booking status, notify suppliers, and confirm work arrangements
• Track container loading implementation and collect operational documentation
• Review supplier invoices, input costs, and apply for payments

5. Finance Coordination and Exception Handling

• Weekly coordination with finance regarding outstanding payments and feedback on expected collection times
• Verify and provide feedback on profit anomalies and reasons for profit fluctuations
• Handle various trouble cases such as container returns, EDI transmission issues, unexpected cancellations
• Assist with documentation work including bill of lading follow-up and express releases
• Process Pier Pass applications, payments, and cost entries

Skills and Qualifications

1. Professional Knowledge

• Knowledge of freight forwarding operational procedures
• Professional knowledge of maritime terminology and related regulations
• Proficient operation of booking systems

2. Language and Communication Skills

• Excellent written and verbal communication skills in both Chinese and English
• Ability to communicate with customers/suppliers using concise and organized language

3. Problem-Solving Abilities

• Skilled at analyzing root causes of problems and finding solutions
• Ability to independently and efficiently handle various exceptions in the booking process

4. Service Orientation

• Enthusiastic, proactive, patient, and approachable attitude
• Ability to respond promptly to customer needs and provide quality service

5. Learning Ability

• Strong learning capacity and knowledge absorption skills
• Ability to quickly master new business knowledge and skills

6. Time Management Skills

• Excellent time management and task planning abilities
• Ability to prioritize work reasonably and complete tasks efficiently on schedule

7. Teamwork Skills

• Team-oriented spirit with willingness to share knowledge and experience
• Ability to collaborate seamlessly with colleagues and upstream/downstream partners

8. Responsibility and Work Discipline

• Strong sense of responsibility and work discipline
• Ability to complete work systematically according to standard procedures

Topasia International Logistics U.S. CO. LTD. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $24 - $28